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Thread: Kinetico Water Softner 10 years old. UK compact under sink model

  1. #1
    DIY Junior Member JaysJimlad's Avatar
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    Default Kinetico Water Softner 10 years old. UK compact under sink model

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    I have a Kinetico softener, which I had new 10 years ago. Like everyone on this forum I can't locate any info on troubleshooting problems. Also I can't relate my model to any US/Canadian models - I can't find any model number on the system. Mine is twin cylinder, see picture and the cylinders sit in the brine, all enclosed in a single tank. I use 2 block salt refills, each block is about 8.8 lb in weight. They stand on an open fret to ensure only the bottom edge of the blocks are in the water/brine
    I have a problem whereby the system regenerates correctly on one cylinder, i.e. ‘Brine – Rinse’ & ‘backwash’, which finishes by providing about 3/8th inch depth of water to interface with the bottom edge of the block salt. However, when the other cylinder is in regeneration, ‘Brine – Rinse’ is OK but at the end of backwash the water can be heard to be continually running, I think to drain and the 3/8th inch depth of water to interface with the bottom edge of the block salt is not supplied.

    So it is working one side but not the other!!

    My assumption is that I will need to get into the mechanism on top of the main cylinder and investigate what is malfunctioning??

    Has anyone got info on which ring of bolts I open first, the inner or outer first or all of them - is there a set order of undoing has anyone ant pictures or info please?

    Jaysjimlad
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    Last edited by JaysJimlad; 12-22-2011 at 10:52 AM. Reason: poor pics

  2. #2
    DIY Senior Member mialynette2003's Avatar
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    I have a parts diagram that my help. Send me an e-mail at affordablewtr@aol.com and I'll send you the break down.

  3. #3
    DIY Junior Member JaysJimlad's Avatar
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    Thumbs up Kinetico Water Softner 10 years old. UK compact under sink model

    Hi mialynette2003,

    Thank you for your response. Email is on it's way.

    I hope it will show me the detail of what the two diameters of bolts locate to, so I can start the disassembly??

    I don't want to end up breaking any seals that will require me to get replacements, that assumes I as a consumer/user can buy Kinetico spares.
    If anyone knows how I could obtain patrs I would appreciate your advice.

    I hope I will start the disassembly tomorrow - hopefully or

    Jays Jimlad

  4. #4
    That's all folks! Gary Slusser's Avatar
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    On Youtube there are a large number of how to videos of guys working on Kinetico softeners.

    I don't know that you can get an old unit apart without damaging or needing to replace gaskets. And if you have a softener from the UK, the parts may not be the same as their newer parts.

    You may want to talk to:
    http://www.harveywatersofteners.co.uk/
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  5. #5

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    That unit corresponds to the US version 2020 (with 6" tanks). There are a couple a versions of the 2020. Disassembling the valve is quite easy with just a few things to keep in mind. Never use any petroleum products for lubrication or sealing. Let me know if you get the diagrams.

    Running to the drains may be caused by a few problems including quad-rings o-rings that have suffered from chlorinated water, quad-rings may be rolled, pinched, dirty or cracked, lose in incoming water pressure, foreign matter preventing a piston from shutting, balance piston not seating properly, scored control disc, etc. Most of these can be remedied easily. A scored disc, which is not common, would require replacement.

    Do you have a pre-filter to eliminate chlorine and/or catch sediment?

    Not sure how "Harvey" can help as they are competitors and not complimentary to Kinetico equipment.

  6. #6
    That's all folks! Gary Slusser's Avatar
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    LOL you must not know Harvey very well, if at all. He is responsible for Kinetico's initial success in the UK and for Kinetico 'improving' their compact softeners like the 2020c; although they still aren't as good as his.

    http://www.youtube.com/results?searc...1.3.1.2.1l11l0
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  7. #7
    DIY Junior Member Ozzy's Avatar
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    Quote Originally Posted by JaysJimlad View Post
    Name:  Plan view of Softner email.jpg
Views: 775
Size:  10.4 KB Name:  Brine tube & Float system email.jpg
Views: 871
Size:  24.2 KB
    I have a Kinetico softener, which I had new 10 years ago. Like everyone on this forum I can't locate any info on troubleshooting problems. Also I can't relate my model to any US/Canadian models - I can't find any model number on the system. Mine is twin cylinder, see picture and the cylinders sit in the brine, all enclosed in a single tank. I use 2 block salt refills, each block is about 8.8 lb in weight. They stand on an open fret to ensure only the bottom edge of the blocks are in the water/brine
    I have a problem whereby the system regenerates correctly on one cylinder, i.e. ‘Brine – Rinse’ & ‘backwash’, which finishes by providing about 3/8th inch depth of water to interface with the bottom edge of the block salt. However, when the other cylinder is in regeneration, ‘Brine – Rinse’ is OK but at the end of backwash the water can be heard to be continually running, I think to drain and the 3/8th inch depth of water to interface with the bottom edge of the block salt is not supplied.

    So it is working one side but not the other!!

    My assumption is that I will need to get into the mechanism on top of the main cylinder and investigate what is malfunctioning??

    Has anyone got info on which ring of bolts I open first, the inner or outer first or all of them - is there a set order of undoing has anyone ant pictures or info please?

    Jaysjimlad
    Hi jaysjimlad, did you have any luck with your softener? If not we can help you if you would like to get in touch. www.s-s-s.biz

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