Dia
New Member
I've just had my plumber in to install our new Ultramax II toilets in two bathrooms that are just in the final stages of being renovated. I noticed that where the bolt comes up there is an oval brass washer then a plastic washer, then the cap snaps on. On both toilets the "hole" is exposed even when the caps are on (mostly on one side). I removed the cap and noticed that the oval brass thing was pointing the 'other' way ... I asked my plumber if he could at least turn the oval fitting to cover the hole. When he tried, the bolt came out completely. He was clearly annoyed ... and said he needed to come back tomorrow with some new wax seals and re-seat the toilet that he was working on. This is fine but I'm concerned that the bolt shouldn't have come off so easily ... I also don't understand why Toto would make an expensive toilet and have the bolt caps not cover the holes properly ... Maybe I'm being too picky ... but I'm not able to talk to the plumber about it without him getting defensive ... I assured him that I wasn't unhappy with his work but wanted the holes covered so nothing could get in there. He offered to fill the hole with caulk ... but I don't think that is the solution. Can some one give me some advice about this?