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Thread: Whirlpool Flame Lock water heaters, reviews, troubleshooting, repair and support.

  1. #106
    Master Plumber master plumber mark's Avatar
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    Talking making the consumer the patsy

    It would certaily piss me off if I went into
    a LOWES and the store manager acts like you
    are the first person to ever go into a rage about
    that water heater..


    treat you like a patsy and a chump on the phone,
    then do the same thing in person......


    The only thing I come away with from all this is I
    appreciate my job..and my life....


    because

    How would you like to be the pathetic jerk that sits
    at a phone bank all day long ..

    Being told its your job to literally lie to
    everyone that calls in about a their water heater

    make them go away and we give you a raise???


    What a great job and wonderful heights
    you have reached working for whirlpool......

    I wonder where do they find the souls to
    accept a job like that?

    working in the whirlpool service department is

    basically like a "special place in hell" for losers that cant

    find a real job anywhere else.....

    or at least living in purgatory


    http://www.weilhammerplumbing.com/galleryiii/

    .

  2. #107
    DIY Senior Member MG's Avatar
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    I hope that upgrade kit fixes the problem. I haven't had trouble w/runaway temps so maybe it will.

    I wish I had time to pull that heater out and raise it up on bricks so I can get under there easier. Cleaning that screen out from underneath is damn near impossible.

    I am guessing CessPool is not giving Lowes the new part to sell. Instead I get the part / kit for "Free" - as long as I pony up the $18 for overnight shipping. At least that isn't so expensive.
    Note: I am a DIY'er and not a professional. My posts here are observations / opinions and may or may not be in accordance with your local ordinances.

  3. #108

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    About Lowes not selling the thermocouple:

    I just skimmed over the lawsuit stuff...and if I got this right, part of the lawsuit is about Whirlpool knowingly selling thermocouples even though they knew there was a problem.

    Again, I just skimmed over the info. I maybe incorrect about that.

    As for the bottom screen: WP says this is the problem. My WH heater sits in a pretty dirty basement, yet the screen was spotlessly clean. Go figure.

    Clove

  4. #109

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    By the way:

    As for the original reciept topic that has been an issue with Whirlpool.

    I forgot to mention that the gal who was the only person to help me, told me "NEVER send an original reciept to us. Only send a photocopy. Uhhh...those sometimes tend to get *lost*, if you know what I mean. Again, only send a photocopy."

    She spoke this very clearly, with special emphasis as to say: Send the copy....good chance the original will get trashed, and you will have no recourse."

    Just goes to prove that Whirlpool or American Water Heater is telling their employees to lie to the end user of the WH's.

    Clove

  5. #110

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    Quote Originally Posted by Squ1rrel View Post
    Whirlpool Brands that I know of:
    Whirlpool, Kitchenaid, Jenn-Air, Maytag, Roper, most Kenmore and Kenmore Elite...the sad part is is that in the last 5 years, Maytag appliances were even worse than Whirlpool...You'd be best off with LG, Fisher, and other brands like that, GE can be just as bad when it comes to appliances
    Sad...We went to Menard's tonight, and on clearance, sat my wifes dream stove. She had that look on her face that said "I am going to own this stove."

    That look lasted until I asked her "Did you know that Whirlpool owns Maytag?"

    Her reply..."I wouldn't buy this stove in a million years!!!"

    Clove

  6. #111
    Plumber Cass's Avatar
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    Ha Ha Ha Ha Ha Ha Ha Ha Ha

  7. #112
    Master Plumber master plumber mark's Avatar
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    Talking took out one yesterday...

    went out yesterday and changed out a 3 year old one...

    the gas valve was bad, and parts were 10 days out....



    you cant win, you can only delay the ineviatiable.......

    http://www.weilhammerplumbing.com/galleryiii/

  8. #113
    Plumber Cass's Avatar
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    MPM as this begins to explode and people find out how big this problem really is and how Cesspool and Low*s kept lying about the problem and continued to knowingly sell a product with problems but doing nothing about, it I think it will hurt sales to Low*s in general and,

    Whirlpool could become a name with a meaning like what "made in Japan" used to mean.

  9. #114
    Master Plumber master plumber mark's Avatar
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    Talking the truth will set you free

    the only way that they will become

    clean again is simply admit their troubles and

    ask for forgiveness.....and pay real damages instead of

    of trying to weasel out of everything.......

    like Bill Clinton did years ago....



    perhaps a full page ad in the new york times might help

    or maybe Bribe Bill Clinton to become their spokesman....


    http://www.weilhammerplumbing.com/galleryiii/

  10. #115

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    Quote Originally Posted by master plumber mark View Post
    went out yesterday and changed out a 3 year old one...

    the gas valve was bad, and parts were 10 days out....



    you cant win, you can only delay the ineviatiable.......
    I am not an engineer nor a plumber, just a happy home owner. The more I think about it, I wonder if Robert Shaw is to blame for a good part of the problem. Thier faulty valves, combined with a poorly designed thermocouple, could be the real deal.


    Clove

  11. #116
    DIY Senior Member Nate R's Avatar
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    Quote Originally Posted by clovis View Post
    Thier faulty valves, combined with a poorly designed thermocouple, could be the real deal.

    Clove
    There's still the vent screen problem as well.

  12. #117
    Plumber Cass's Avatar
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    Quote Originally Posted by clovis View Post
    I am not an engineer nor a plumber, just a happy home owner. The more I think about it, I wonder if Robert Shaw is to blame for a good part of the problem. Thier faulty valves, combined with a poorly designed thermocouple, could be the real deal.


    Clove
    It doesn't matter if it is the Mfg. of the valves and thermocouples, they (Cesspool) did nothing about the problem, and they Low*s kept selling them.

  13. #118

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    MG,
    If you want my old thermocouple manifold kit, you can have it as a back up. All you have to do is pay the actual shipping.
    This is the original part assembly, not the upgrade kit that WP sent. I am sure that the thermocouple is still good.
    Clove

  14. #119
    DIY Senior Member MG's Avatar
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    I may take you up on that offer. I got the part today and it is working.
    Note: I am a DIY'er and not a professional. My posts here are observations / opinions and may or may not be in accordance with your local ordinances.

  15. #120
    Master Plumber Dunbar Plumbing's Avatar
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    This thread is the main reason I always ask when they call for water heater repair, "what brand name" is standard procedure.

    And I dare the next customer to call me up and say "Yeah, Lowe's/HD told me you all would come out and fix this water heater. They said that you send the bill to them."


    Those are fighting words in my book as that's a blatant lie.

    I sympathize with any customer getting bad quality product but do not call a plumber out of the blue expecting to pass the torch of doom to them.

    I despise american mfg. water heaters. Same ones Central Hardware had,

    Furrows
    Home Quarters
    Builders Square

    select supply houses that don't care about customer satisfaction.


    It's the cheapest priced heater out there so of course, it's going to get mass installed.
    Read what the end of this sentence means.

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