Whirlpool Flame Lock water heaters, reviews, troubleshooting, repair and support.

[master plumber mark]

Here is a new complaint from consumer affairs on the new styleWhirlpool water heater, its like the " honeywell icon one" I have pictured in a few post back it looks like the next wave of troubles is about to begin....

they are going to be pulling their hair out over in India trying to explain to the customer how to re-set this Icon valve and clean the burner assembly of lint,

....its hard enough for me to fool with the Honeywell ICON valve..let alone having a home owner attempt to replace one... the valve is nothing but trouble waiting to happen

I think that this is gonna be another huge disaster...... once their are about half a million of them out there going bad.


this is gonna be fun to watch them scramble.....again.

I wonder if you can you have a second class action lawsuit on the same product

http://www.consumeraffairs.com/homeo...r_heaters.htmlI purchased a 50 Gal. Whirlpool gas water heater on Saturday, 12/31 to replace a 20-yr old unit that had failed. The unit was installed that day and it started right up but I noticed the burner had gone out about an hour later and the status light indicated FV Sensor Lockout. I tried calling Whirlpool but their customer service was closed. I tried troubleshooting myself using manuals and Internet forums without success. Everything I could find indicated that an FV Sensor failure could not be repaired and would require replacement parts. I called Lowe's and was told they could not help me and I would need to talk to Whirlpool.I called Whirlpool again Sunday, 1/1, but they were closed again for the Holiday. I called two plumbers and both told me that the Whirlpool units were problematic and that if they did come out, there would be little they could do except charge me a lot of money and recommend parts to order as Whirlpool does not let them stock parts. Both plumbers also suggested that I consider buying another brand.So I went to Home Depot and purchased another brand with similar specs. I installed it that day and it fired up right away and has been running fine ever since.I talked to Whirlpool on Monday, 1/2, and they told me they would not issue an RMA for a unit that they considered usable. They also told me there was an FV Sensor reset procedure that they would have walked me through had I been able to talk to them that would have bypassed the sensor until a replacement could be installed. I told them that if they would publish this procedure in their manuals or on the Internet, I would have certainly done that. I'm now fighting with both Whirlpool and Lowe's to get a resolution to this problem. I'm not sure about other Whirlpool products but their Water heaters seem to be very problematic.Ads by Google