Quote Originally Posted by master plumber mark View Post
I think that their is a gag order in place that Lowes has made
their employees take if they want to keep their jobs.


they simply are not supposed to speak about it,
which to me is rather deceitful....

the new improved whirlpool design that they have half --assed put together
to weasel out of this class action lawsuit is actually worse then the original problem ..

check out the dates on this long list of complaints, most are on heaters that are less than a year old.......

http://www.consumeraffairs.com/homeo...r_heaters.html


you will notice that 90% of these complaints are NOT on the old style units,
most are on the 2007,8,9 brands...






in my honest opinion, Lowes and Whirlpool -- American Water heaters ----simply MUST be owned by the same larger conglomerate, and LOWES is simply being forced to sell this junk by the higher powers running the whole show...

Lowes is not a bad place to buy materials from, but when you have a situation like this where they cannot dump a product that is 100% junk probably under threat of losing their jobs,
and they are forced tho sell another divisions trash,


then no one wins...
I wish the world were that simple.
Unfortunately, it's not.
Low*s is a publicly owned company, WP doesn't have a controlling share, It's mostly private shareholders and employees themselves.

Like I said, it's most likely a contract that Low*s and WP made years ago, and Low*s can't back out of it. Yes, the Water Heaters are junk, but they have 2 choices; Sell the junk, or stop selling water heaters. With a contract, there is no 3rd choice without serious financial ramifications. Shareholders wouldn't agree to that, ever. They would say "well, can't they just start making better water heaters?" ... and here we are, at this catch 22...

No company makes the perfect decision 100% of the time. Hell, they're doing better than most if they hit 50%. Low*s is doing a good job in that they tend to take good care of the customers. That allows a lot of dishonest people a chance to take advantage, but it also puts the customer first. If low*s corporate made a stupid contract with whirlpool, then that's 1 bad decision that does hurt some people, but it's nothing compared to what other companies do.

Example: Home D*pot firing people who have been there for 10+ years just so they can bring in fresh blood with smaller salaries. Yeah, I would rather be associated with the store that sells crappy water heaters.