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making the consumer the patsy
It would certaily piss me off if I went into
a LOWES and the store manager acts like you
are the first person to ever go into a rage about
that water heater..
treat you like a patsy and a chump on the phone,
then do the same thing in person......
The only thing I come away with from all this is I
appreciate my job..and my life....
because
How would you like to be the pathetic jerk that sits
at a phone bank all day long ..
Being told its your job to literally lie to
everyone that calls in about a their water heater
make them go away and we give you a raise???
What a great job and wonderful heights
you have reached working for whirlpool......
I wonder where do they find the souls to
accept a job like that?
working in the whirlpool service department is
basically like a "special place in hell" for losers that cant
find a real job anywhere else.....
or at least living in purgatory
http://www.weilhammerplumbing.com/galleryiii/
.
Last edited by master plumber mark; 02-15-2009 at 05:53 PM.
I hope that upgrade kit fixes the problem. I haven't had trouble w/runaway temps so maybe it will.
I wish I had time to pull that heater out and raise it up on bricks so I can get under there easier. Cleaning that screen out from underneath is damn near impossible.
I am guessing CessPool is not giving Lowes the new part to sell. Instead I get the part / kit for "Free" - as long as I pony up the $18 for overnight shipping. At least that isn't so expensive.
Note: I am a DIY'er and not a professional. My posts here are observations / opinions and may or may not be in accordance with your local ordinances.
About Lowes not selling the thermocouple:
I just skimmed over the lawsuit stuff...and if I got this right, part of the lawsuit is about Whirlpool knowingly selling thermocouples even though they knew there was a problem.
Again, I just skimmed over the info. I maybe incorrect about that.
As for the bottom screen: WP says this is the problem. My WH heater sits in a pretty dirty basement, yet the screen was spotlessly clean. Go figure.
Clove
By the way:
As for the original reciept topic that has been an issue with Whirlpool.
I forgot to mention that the gal who was the only person to help me, told me "NEVER send an original reciept to us. Only send a photocopy. Uhhh...those sometimes tend to get *lost*, if you know what I mean. Again, only send a photocopy."
She spoke this very clearly, with special emphasis as to say: Send the copy....good chance the original will get trashed, and you will have no recourse."
Just goes to prove that Whirlpool or American Water Heater is telling their employees to lie to the end user of the WH's.
Clove
Sad...We went to Menard's tonight, and on clearance, sat my wifes dream stove. She had that look on her face that said "I am going to own this stove."Originally Posted by Squ1rrel
That look lasted until I asked her "Did you know that Whirlpool owns Maytag?"
Her reply..."I wouldn't buy this stove in a million years!!!"
Clove
Ha Ha Ha Ha Ha Ha Ha Ha Ha
took out one yesterday...
went out yesterday and changed out a 3 year old one...
the gas valve was bad, and parts were 10 days out....
you cant win, you can only delay the ineviatiable.......
http://www.weilhammerplumbing.com/galleryiii/
Last edited by master plumber mark; 02-15-2009 at 05:53 PM.
MPM as this begins to explode and people find out how big this problem really is and how Cesspool and Low*s kept lying about the problem and continued to knowingly sell a product with problems but doing nothing about, it I think it will hurt sales to Low*s in general and,
Whirlpool could become a name with a meaning like what "made in Japan" used to mean.
the truth will set you free
the only way that they will become
clean again is simply admit their troubles and
ask for forgiveness.....and pay real damages instead of
of trying to weasel out of everything.......
like Bill Clinton did years ago....
perhaps a full page ad in the new york times might help
or maybe Bribe Bill Clinton to become their spokesman....
http://www.weilhammerplumbing.com/galleryiii/
Last edited by master plumber mark; 02-15-2009 at 05:54 PM.
I am not an engineer nor a plumber, just a happy home owner. The more I think about it, I wonder if Robert Shaw is to blame for a good part of the problem. Thier faulty valves, combined with a poorly designed thermocouple, could be the real deal.
Clove
There's still the vent screen problem as well.
It doesn't matter if it is the Mfg. of the valves and thermocouples, they (Cesspool) did nothing about the problem, and they Low*s kept selling them.
MG,
If you want my old thermocouple manifold kit, you can have it as a back up. All you have to do is pay the actual shipping.
This is the original part assembly, not the upgrade kit that WP sent. I am sure that the thermocouple is still good.
Clove
I may take you up on that offer. I got the part today and it is working.
Note: I am a DIY'er and not a professional. My posts here are observations / opinions and may or may not be in accordance with your local ordinances.
This thread is the main reason I always ask when they call for water heater repair, "what brand name" is standard procedure.
And I dare the next customer to call me up and say "Yeah, Lowe's/HD told me you all would come out and fix this water heater. They said that you send the bill to them."
Those are fighting words in my book as that's a blatant lie.
I sympathize with any customer getting bad quality product but do not call a plumber out of the blue expecting to pass the torch of doom to them.
I despise american mfg. water heaters. Same ones Central Hardware had,
Furrows
Home Quarters
Builders Square
select supply houses that don't care about customer satisfaction.
It's the cheapest priced heater out there so of course, it's going to get mass installed.
Read what the end of this sentence means.
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