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Thread: Plumbing reversed on Kinetico water softener

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    DIY Junior Member rmb's Avatar
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    Default Plumbing reversed on Kinetico water softener

    I just purchased a home with a Kinetico water softener. The unit has arrows showing where the hard water should enter and the soft water should exit. This unit was plumbed backwards. The hard water enters on the side with the arrow pointing out from the unit. Can a water softener function in reverse? Will it damage the unit?

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    In the Trades Akpsdvan's Avatar
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    It will work, but not as good as it should and the meter will wish to turn the wrong way.
    The upper baskets that the unit has should keep the resin from going into the house, but either way one looks at it , the plumbing needs to be changed so that the water flows through the unit like it should.

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    DIY Junior Member rmb's Avatar
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    Thanks for your reply.

    I have noticed another issue with the softener. At least once a day it pumps water down the drain (I assume this is the regeneration cycle). While it is doing this, there is no water available in the house. All faucets lose pressure and we have to wait for the softener to finish. Could this be related to the reversed plumbing, or is there another problem?

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    In the Trades Akpsdvan's Avatar
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    Get the plumbing fixed and then see if the pressure is still low when the system goes into a regen.

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    Quote Originally Posted by rmb View Post
    I just purchased a home with a Kinetico water softener. The unit has arrows showing where the hard water should enter and the soft water should exit. This unit was plumbed backwards. The hard water enters on the side with the arrow pointing out from the unit. Can a water softener function in reverse? Will it damage the unit?
    What type of bypass do you? Is it a Kinetico bypass with a grey handle?

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    DIY Junior Member rmb's Avatar
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    The bypass is the Kinetico bypass with the grey handle.

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    In the Trades Akpsdvan's Avatar
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    Have you fixed the in and out flow of the system?

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    DIY Junior Member rmb's Avatar
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    Yes. I just reversed them and did the manual regeneration. While the 1st tank was regenerating, I lost all water pressure to the faucets. During regeneration of the 2nd tank, the pressure remained fine for the faucets.

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    In the Trades Akpsdvan's Avatar
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    Have you tried any more regenerations?

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    What type of bypass do you? Is it a Kinetico bypass with a grey handle?

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    DIY Junior Member rmb's Avatar
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    The bypass is the Kinetico bypass with the grey handle.

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    DIY Junior Member rmb's Avatar
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    Quote Originally Posted by Akpsdvan View Post
    Have you tried any more regenerations?
    I have done 3 regenerations on each side of the valve. One side loses most water pressure during the regeneration. There is a slow stream from the faucets. The other side doesn't affect water pressure at the faucets during regeneration.

  13. #13
    In the Trades Akpsdvan's Avatar
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    The media in that tank is most likely more impacted by the lack of cleaning or that there is some thing plugging the in and out for that tank with in the head of the system.

    If the repeated cleanings of that tank has not changed the flow and pressure through that tank then there is going to be the need to open that side up and do some extra cleaning to remove the plug.

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    That's all folks! Gary Slusser's Avatar
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    Quote Originally Posted by water solutions View Post
    What type of bypass do you? Is it a Kinetico bypass with a grey handle?
    Andy, he already answered the question two days ago... and now again last night. He has the grey Kinetico by pass valve.

    Now you could have, and should have told him days ago as to why having the grey one is important to him just in case he had the grey one, instead of allowing him to mistakenly think it was plumbed backwards and to change the plumbing and it still not work right.
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

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    DIY Junior Member rmb's Avatar
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    Quote Originally Posted by Gary Slusser View Post
    Andy, he already answered the question two days ago... and now again last night. He has the grey Kinetico by pass valve.

    Now you could have, and should have told him days ago as to why having the grey one is important to him just in case he had the grey one, instead of allowing him to mistakenly think it was plumbed backwards and to change the plumbing and it still not work right.
    Do you want to tell me why having the grey one is important and why I mistakenly thought it was plumbed backwards?

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