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Thread: Shady receipt of a Rinnai water heater

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    DIY Junior Member autx790's Avatar
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    Default Shady receipt of a Rinnai water heater

    I recently received an outdoor Rinnai unit. The website I ordered it from said it was new, however, upon receipt, it appeared to be a repackaged box, no user manual, the tape on the accessory bag was broken and the bag open, the cold inlet not only had old teflon tape on it, and it still had water in it.

    The company told me this is normal and that " Rinnai tests each and every unit before shipping to ensure 100% useability and quality ensurance because of the high value of the units. This explains the signs that it might look like it was perviously installed or that a small amount of water dripped out of the unit. It in no way affects the unit or warranty. Manuals are available for download on their website. They do not include manuals because they want the units installed by a qualified rinnai installer".

    Has anyone had experience purchasing a Rinnai unit and found this type of condition when they received it? Is this company telling the truth?

  2. #2
    Master Plumber Redwood's Avatar
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    If it walks like a duck, talks like a duck, it must be a damn duck...

    They test them before they are boxed....

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    Moderator & Master Plumber hj's Avatar
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    It is true that Rinnai heaters are not supposed to be sold to anyone other than a qualified installer/contractor, but I think they still issue manuals with them. They test them BEFORE they seal them, not afterwards. And most testing benchs have mechanical seals for testing so they do NOT have to screw fittings on to each and every unit, and even if they did they would use a "quick sealing" gasketed device, not wrap tape onto each one individually, unless they are being made in China where manual labor is cheap and they need to find work for them. I saw a video of a crate of non-metallic shredded scrap, aluminum, copper, and plastic that a Chinese firm bought from a NYC junk yard. They were going to buy a LOT of those large crates and then have their workers MANUALLY separate the materials because they have a "lot of people and it helps put people to work". It would be like dumping three kinds of gravel into a bin and then having people separate it.

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    DIY Junior Member autx790's Avatar
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    Thanks for the replies. I would imagine they would test their units before shipping them, but to leave teflon tape on the unit (in sloppy condition) and still have water inside I would not think of as being professional and would be surprised if Rinnai sold products in this condition. Also, like you said hj, they would test it before packaging, not tape the accesory pack closed, then open it up to test the control panel and then not seal it back before shipping. Has anyone ever received these before? Do they come like I described, or even in a box with Rinnai written on it anywhere?

    haha, i know what you mean about the Chines HJ. They will do just about everything by hand. I was over there a while back and would watch construction guys break up concrete with a hammer and chisle for 12 hours a day. And instead of a sign on the city bus, they would have a person who yells out of the window where the bus is going.
    Last edited by autx790; 06-04-2011 at 04:51 PM.

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    DIY Junior Member jwall29's Avatar
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    Thats not true. You can buy them on Amazon and other places also. I called Rinnai, they told me, they sell to distributers, after that, they have no control of who they sell to. A new unit should be all sealed up and not look at all like it had been opened.

    I own a rinnai that I installed myself.
    Last edited by jwall29; 06-05-2011 at 12:55 AM.

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    DIY Junior Member autx790's Avatar
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    Here are some photos...
    https://picasaweb.google.com/1152289...3x86bJr4SrogE#

    jwall29, what do you mean all sealed up? mine was just in a box with a piece styrofoam at the top and bottom and then bubble rap on the sides.
    Last edited by autx790; 06-05-2011 at 07:11 AM.

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    General Engineering Contractor ballvalve's Avatar
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    You can get a $199 to 300$ proven and simple 40 gallon heater at true value that you wont have to flush, curse and repair like the flow throughs.

    2 of my friends just put their rinnai's on craigslist after years of hell. Maybe one is yours.

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    DIY Junior Member jwall29's Avatar
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    It looked like a box that was not opened after being shipped from the factory. You can tell when a product has been repackaged. What you got sounds a lot like a unit that was returned to the store or distributer.

    By the way take a look what "Ballvalve" wrote. I have had my Rinnai for 5 years, I do not believe it is any cheaper to use than my 50 gallon bradford white HWH. In fact it is still in line in my house. I am thinking about running one for two months and then using the other for two months (equal outside temperature.) I only have to close two valves and open two to switch them. Then I can really tell what the difference in gas savings is.

    Rinnai's warranty after one year only covers parts, I have a leak in the heat exchanger. It is just short of the 5 years. I called rinnai they made me pick from a couple of authorized companies to look at it. I then had to pay them $200 just to look at it. Then rinnai shipped the exchanger to them. They want $750 to install the unit. I told the "Authorized Company" to forget it. I can buy a complete unit (the new 94sli) on Amazon for $992. delievered to my door. They said what do you want to do with this part. I said give it to me. They agreed to that. The moral of this story is after one year throw it in the garbage, if it breaks. Or better yet, don't even buy tankless heaters, they are not worth it.

    Just my opinion. Incidently, consumer reports, said that it would take 22 years to make the difference in price back from the savings in gas. Of course that unit would never last that long.
    Last edited by jwall29; 06-07-2011 at 11:58 AM. Reason: Spelling

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