I recently received an outdoor Rinnai unit. The website I ordered it from said it was new, however, upon receipt, it appeared to be a repackaged box, no user manual, the tape on the accessory bag was broken and the bag open, the cold inlet not only had old teflon tape on it, and it still had water in it.
The company told me this is normal and that " Rinnai tests each and every unit before shipping to ensure 100% useability and quality ensurance because of the high value of the units. This explains the signs that it might look like it was perviously installed or that a small amount of water dripped out of the unit. It in no way affects the unit or warranty. Manuals are available for download on their website. They do not include manuals because they want the units installed by a qualified rinnai installer".
Has anyone had experience purchasing a Rinnai unit and found this type of condition when they received it? Is this company telling the truth?