Kitchen Faucet Pull-Out Hose Won't Retract

BJH · Apr 18, 2011

My plumber is installing a Hansgrohe 04076000 Allegro E Single Handle Pull-Out Kitchen Faucet. I had a previous Hansgrohe and it worked fine but on this one it is difficult to pull the hose out and it doesn't retract on its own--I have to use 2 hands to stuff it back! The weight is already at the bottom of the loop and it isn't catching on anything else. The plumber says that the faucet has a plastic piece at the bottom (underneath the sink) that is channeling the hose and that it could be the hose design. He said it's the first time he's ever seen this. He might be able to remove the plastic... does anyone know if this is what is causing the problem and if removing it might fix it?

Shacko · Apr 18, 2011

Hansgrohe seems to indicate that a problem is usually caused by the hose being twisted or the weight being in the wrong place?

Moen instructions below.

Sponsor · 2022-01-29T12:20:58-0800

BJH · Apr 18, 2011

Yes, I emailed them and that was their response. However, the plumber found a black piece of plastic that was inserted in the bottom of the faucet to "channel" the hose and hold the lines. It is cut inside like a four-leaf clover with large/small sections. (I have a photo but no URL for it. Happy to email it to anyone who wants to see it). The hose was squeezed into one of the smaller "clover" sections and because everything was so tight he couldn't maneuver it into a larger section. So, he broke off the plastic piece and the faucet pulls out and retracts smoothly. I replied to their tech person with the photo and solution. It's a very strange "design" to me, but what do I know -- I'm just a homeowner who wants a working faucet!

Thanks for the forum. It's great to know there's a place to go when there is a problem like this.

hj · Apr 18, 2011

Without a picture we have no idea if the faucet had been installed correctly or not.

Don mattson · May 24, 2020

BJH said:
Yes, I emailed them and that was their response. However, the plumber found a black piece of plastic that was inserted in the bottom of the faucet to "channel" the hose and hold the lines. It is cut inside like a four-leaf clover with large/small sections. (I have a photo but no URL for it. Happy to email it to anyone who wants to see it). The hose was squeezed into one of the smaller "clover" sections and because everything was so tight he couldn't maneuver it into a larger section. So, he broke off the plastic piece and the faucet pulls out and retracts smoothly. I replied to their tech person with the photo and solution. It's a very strange "design" to me, but what do I know -- I'm just a homeowner who wants a working faucet!

Thanks for the forum. It's great to know there's a place to go when there is a problem like this.

Don mattson · May 24, 2020

BJH said:
Yes, I emailed them and that was their response. However, the plumber found a black piece of plastic that was inserted in the bottom of the faucet to "channel" the hose and hold the lines. It is cut inside like a four-leaf clover with large/small sections. (I have a photo but no URL for it. Happy to email it to anyone who wants to see it). The hose was squeezed into one of the smaller "clover" sections and because everything was so tight he couldn't maneuver it into a larger section. So, he broke off the plastic piece and the faucet pulls out and retracts smoothly. I replied to their tech person with the photo and solution. It's a very strange "design" to me, but what do I know -- I'm just a homeowner who wants a working faucet!

Thanks for the forum. It's great to know there's a place to go when there is a problem like this.

Don mattson · May 24, 2020

My name is Don and we r having a similar problem! Yes I would like a pic of that! Mattsoncd4647@hotmail.com. Thx u!

Jadnashua · May 24, 2020

If the picture is on your computer, use the 'Upload a File' button to post it here.

Plumber69 · May 25, 2020

Plastic piece is probly to stop rubbing on metal. Maybe hole was not big enough in counter top

Kitchen Faucet Pull-Out Hose Won't Retract

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