What model Pumptrol do you have? Does it have a lever on the side? If so, the lever needs to be lifted just enough to start the pump. Lift it too much and you lock it out.
From you say controls (plural) I assume it has two adjuster nets on two springs. Tightening the big spring raises both kick-in and kick-out at the same time. Tightening the small spring raises only kickout.