After countless hours of "discussion", customer finally landed on a Kohler faucet collection she liked, for lav's, shower with standard, rain, handheld and body sprays, and roman tub filler with hand spray.
She's got a friend that was going to give her "better than wholesale" pricing, so I gave her a parts list, along with my pricing, to go place her order. She came back with an order for something called Andre Collection, saying that the salesman told her it was "MUCH better than Kohler", and "almost the same price".
Is anyone familiar with Andre Collection's faucets? I'm guessing that the sales guy didn't like my prices and sold her on something with a better margin (for him).