It will be over your pump mans head as well. All anybody can do with those type systems is replace the controller and/or pressure sensor, and see if that solves the problem. There is no repairing anything on that type system. Which is exactly the point. They are designed to cost a lot, not last very long, and are not repairable, so you have to replace the controller, sensor, and/or the pump itself on a regular basis. This is “planned obsolescence” at it’s finest.
Many don’t make it through the warranty period. So they may have to replace the controller a time or two for free. But your warranty period doesn’t start over until you purchase a new unit. So as soon as the warranty is over and you have to purchase a new unit, it covers any expense the manufacturer had with warranties.
The installer is the one who loses out on the warranties, as his labor is generally not covered. However, I recently heard from an installer who was paid $30,000 for a years worth of warranties on that particular system. He must be a really good customer, because they usually don’t pay labor for warranties. But it gives you some indication of how many warranties a single installer can have.
This installer said he spent 1 month out of 12 last year doing warranties. He is experiencing 30-40 callbacks each month, instead of 2 as he had before switching to that style pump system.
Of course all of this is paid for by the consumer. Even if you get a free warranty service or two, you still have to purchase new equipment about every 5 years instead of every 20 years. So you end up paying many times more for that kind of equipment, than if you had a pump system that would last.