I ordered direct from his website, soon received the order confirmation email, plus a separate "Shipped!" email from UPS. The UPS email said "expected delivery 10/11", and I was silly enough to take it at face value.
Nothing came on 10/11, so I checked the UPS site and the package hadn't even gotten to them yet.
Called Floodchek (9pm on a Friday night) and was surprised when Steve answered. He cheerfully said he'd look into it.
I received another "Shipped!" notice the next day, this time from the postal service. Of course no one actually ships anything on Saturday, and Monday was going to be a federal holiday, so this time I took it with a grain of salt.
To his credit, Steve did contact me again on Monday, when he realized that the Post Office was closed, to let me know it would go out Tuesday, Priority Mail.
I finally received the package on Thursday, quality is good, although I would not say the rubber is "hydraulic hose", the fittings seem to be of good quality, and they're well constructed.
Now, after all that, can I trust them for 20 years?!? Time will tell. ;-)