Well, not sure what to say. Of course it's possible my contractor ripped me off. Of course it's possible that they are lazy, sloppy, and incompetent. It's possible that the pump they put in is 10 years old and they bought it off an on line auction site. It's possible monkeys might fly out of my butt. But we'll never know. I've been burned a few times. I am a big advocate of consumer education, combined with a healthy dose of skepticism, but there is no evidence of fraud here, so I see no reason to assume fraud. These guys called me back first thing Monday morning, and they had a crew at my house within two hours. They were professional. They didn't track mud through my house. When I called to tell them something was wrong, right after they left, they were back at my house within a few minutes, very apologetic, and quickly discovered and admitted their mistake. I used to be a cabinet maker. I consider myself to be honest and I was always very careful in my work. I did not manage to make it through my entire career without ever making a mistake. So I think what we have here is a glass half full vs half empty deal.