Toto Guinevere Handle Falling Off

**glnow** · 09-17-2010, 10:59 PM

Hi,

I've had a Guinevere for about three years. Recently the outer lever/handle keeps falling off of the rod that connects to the flapper chain. I'm able to pop it back on, but it just falls off again a few days later. Anyone else have experience with this or a fix?

Thanks,
Greg

**Terry** · 09-18-2010, 03:00 AM

Contact Toto tech support for a new handle.
http://www.totousa.com/Support.aspx

**glnow** · 09-28-2010, 06:38 PM

Thanks! New part arrived and installed today. I found Toto's customer service to be very friendly and responsive.
(not that I was expecting any different

)

Greg