Tuscany Brass shower faucet problem

[cjc]

I have a tuscany brass shower faucet (one handle version) and there is no cold water coming out of it.
The hot water works fine, but when I turn it to cold, there is no water coming out of the shower head.
The sink and toliet both have cold water, so I don't think it's the supply line. I took the faucet apart and remove the cartridge. I went to the local home improvement store and bought a new cartridge and replaced. Still no cold water. Any ideas on what the problem might be?

Thanks,

CJC

[Redwood]

And tell us more this tuscany brass shower faucet?

Have you got a link for the parts diagram?

[cjc]

I haven't been able to find a diagram, but I'll keep looking. The shower is in a guest bathroom that's not used much, so I'm not sure when it quit working. Earlier this year, I had a shutoff valve upstream of the shower replaced. Not sure if something could have happened when the valve was replaced or not. All the other cold water faucets down stream of the valve work fine though.

[jadnashua]

Depending on the age of the valve, it may have a pressure-balance spool valve. On some, this is inside the cartridge, on some, it is a separate valve. If yours has one, and it is separate from the valve, it is likely stuck, and either needs to be freed up, or replaced. The spool valve is what makes it anti-scald, and can get jammed to one side if you have the water on one side turned off, then open the valve sliding the spool valve to the end of its travel and jamming.