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Thread: Kinetico flooding

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  1. #1
    DIY Junior Member phoebe's Avatar
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    Default Kinetico flooding

    Hi -

    I have a kinetico block salt softener about 12 y o. I currently have it isolated, as it recently flooded the kitchen. There is no obvious blockage in the overflow and water does drip through it, but when the machine is not isolated, water is flowing into the reserve tank at full pressure causing the water level inside to rise and rise until it floods over the top of where i put the salt in. I have tried trying to get it to manually regenerate, but it does not. The other thing that may be worth a mention is that, whilst investigating this problem, I have noticed that the open/close valves on the pipes to the machine leak when open.

    I have tried my local service engineers, but am waiting since Friday for a call back - any ideas please?

  2. #2

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    The float assemble stops the water from flowing into the salt tank. Pull the float out of the salt tank and clean. Pulling up on the center rod should stop the water flow.

  3. #3
    DIY Junior Member phoebe's Avatar
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    thank you, i have tried removing and cleaning the float assembly. I replaced in the machine, and turned the water back on............. in doing so, I think i have discovered the problem. There is a split in the high pressure hose between the float assembly and the machine; could this be the reason that the machine will not manually regenerate also??? Could it be that there is not enough water pressure to get it to do so? And finally, do i need a kinetico specialist to replace it, or could a plumber do the job?

    Thank you for your assistance ;-)

  4. #4
    Retired Defense Industry Engineer jadnashua's Avatar
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    Kinetico is sometimes very fussy about who they will sell parts to, so, even if you could fix it, you may not be able to get the parts. Not sure if this is generic.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  5. #5

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    Quote Originally Posted by phoebe View Post
    thank you, i have tried removing and cleaning the float assembly. I replaced in the machine, and turned the water back on............. in doing so, I think i have discovered the problem. There is a split in the high pressure hose between the float assembly and the machine; could this be the reason that the machine will not manually regenerate also??? Could it be that there is not enough water pressure to get it to do so? And finally, do i need a kinetico specialist to replace it, or could a plumber do the job?

    Thank you for your assistance ;-)
    If it's the hose that is split, you can replace it. It's a standard 3/8" high density tubing. If the split is close enough to a connection, just cut out the bad part for a quick fix and replace soon.

  6. #6
    DIY Junior Member phoebe's Avatar
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    Thanks again - could you comment on whether the split would account for the machine not regenerating?

  7. #7
    That's all folks! Gary Slusser's Avatar
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    Being non electric and with the serious water leak reducing water pressure, the control valve may not have enough pressure to regenerate. Fix the leak and it probably will regenerate.
    Gary Slusser Retired (= out of business)
    Click Here to learn how to correctly size or program a water softener.
    CAUTION, as of Nov 12 2013 all YouTube videos showing how to rebuild a Clack valve have an error in them that can cause damage.

  8. #8
    DIY Junior Member phoebe's Avatar
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    I am missing my softened water and cant afford £70+vat + parts call out fee. I can often fix things by myself ........ fingers crossed!!

  9. #9

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    Quote Originally Posted by phoebe View Post
    Thanks again - could you comment on whether the split would account for the machine not regenerating?
    The crack in the hose will not prevent the unit to going thru a regen, but will cause it not to draw brine which will result in hard water.

  10. #10

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    I wonder what your incoming pressure is? If the excessive pressure caused both leaks, then a pressure suppressor/regulator may be needed. Check what maximum pressure is permitted with the softener and what is coming in your home.

    Quote Originally Posted by phoebe View Post
    Hi -

    I have a kinetico block salt softener about 12 y o. I currently have it isolated, as it recently flooded the kitchen. There is no obvious blockage in the overflow and water does drip through it, but when the machine is not isolated, water is flowing into the reserve tank at full pressure causing the water level inside to rise and rise until it floods over the top of where i put the salt in. I have tried trying to get it to manually regenerate, but it does not. The other thing that may be worth a mention is that, whilst investigating this problem, I have noticed that the open/close valves on the pipes to the machine leak when open.

    I have tried my local service engineers, but am waiting since Friday for a call back - any ideas please?

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