Hello, I have a Kinetico Mach series water softener and I don't think it it is working. I moved into my home about 4 months ago and the salt is at the same level as when I moved in. The unit does regenerate but I think there is a problem with the Brine valve/float.
I opened up the brine tank and removed the brine valve/float and I noticed that the float did not freely open or close the valve.(unless I forced it up the post). I am assuming this should freely open/close based on the actual water level.
Any input would be greatly appreciated.