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Thread: smartwater not drawing brine

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  1. #1
    DIY Junior Member rightlane's Avatar
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    Default smartwater not drawing brine

    Hello all, as the title states i have no suction in brine mode. i replaced the what came with the rotor disc seal kit and cleaned the venturi, and i'm able to suck brine through the float. when in brine mode i removed the hose from the venturi to check if it was sucking and it still isn't. in fact it has a dribble of water coming from it, the venturi, not the hose. when it switches from brine to rinse i get suction for a couple of seconds and then it stops. i don't have any external leaks that i've found. the disc looks clean and unscarred, i'm stumped. any help would be greatly appreciated. thanks, Chris

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    In the Trades Akpsdvan's Avatar
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    Double check first if you have the manual to make sure that each and every part is in the right spot and the right way in that venturi housing... if some thing is out of place there it will not work right.

    If that is all correct.. in the valve where you replaced the rotor disc seal kit, make sure that the O ring that looks like an 8 is in right, that the spring that is under a pluger is there.. in the book that I have on page 25 they are parts 122,123 ...

  3. #3

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    Quote Originally Posted by rightlane View Post
    Hello all, as the title states i have no suction in brine mode. i replaced the what came with the rotor disc seal kit and cleaned the venturi, and i'm able to suck brine through the float. when in brine mode i removed the hose from the venturi to check if it was sucking and it still isn't. in fact it has a dribble of water coming from it, the venturi, not the hose. when it switches from brine to rinse i get suction for a couple of seconds and then it stops. i don't have any external leaks that i've found. the disc looks clean and unscarred, i'm stumped. any help would be greatly appreciated. thanks, Chris
    Check your drain for a restriction. I have seen junk pile up at the elbow where the flow control is. If not plugged, pop the clip for the venturi and move it to the side. With the unit on bypass and depressurized, advance the valve to brine draw. Slowly open the bypass and watch the water spray out one port of the venturi. If it comes out of both ports, the fig 8 o ring is bad.

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    In the Trades Akpsdvan's Avatar
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    Now see, I am going to have to remember that last little part about which hole to have the water come out of ... is it the top or the bottum? or middle?

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    DIY Junior Member rightlane's Avatar
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    thanks for the quick replies. the venturi is set-up correctly, it was previously working and is put back together the as the manual shows. the drain is clean, i pulled the venturi while in brine draw and got wet. lots of water out of bottom hole, slow trickle from top, suction from neither. the figure 8 o-ring has been in the softener for about 2 minutes, just replaced hoping it might be the problem. what's my next step? again, i appreciate your help. thanks, Chris

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    In the Trades Akpsdvan's Avatar
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    The figure 8 O ring goes in only one way right?

    The spring is still in place under 123 the drain seal?

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    DIY Junior Member rightlane's Avatar
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    i popped the top off to be sure, but the drain spring is still there, and i pulled the figure 8 o-ring and it doesn't go in any other way. thanks, Chris

  8. #8

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    Quote Originally Posted by rightlane View Post
    thanks for the quick replies. the venturi is set-up correctly, it was previously working and is put back together the as the manual shows. the drain is clean, i pulled the venturi while in brine draw and got wet. lots of water out of bottom hole, slow trickle from top, suction from neither. the figure 8 o-ring has been in the softener for about 2 minutes, just replaced hoping it might be the problem. what's my next step? again, i appreciate your help. thanks, Chris
    Water should only come out of one port during the draw cycle. Put the unit into a draw cycle. Disconnect the motor plate from the top and manual turn the cam jus a little and see if you get a draw. If you get a draw, the rotor needs to be replaced. Keep me posted.

  9. #9
    DIY Junior Member rightlane's Avatar
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    rotor disk replaced, all new rubber throughout, still no brine draw and water dripping out of venturi setup when i dc the hose, getting ready to kill it with fire. please help. thanks, Chris

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