Buttercup
New Member
I have a Crane 13.25 litre toilet that has a flushing problem. If I put in toilet paper and flush the water level gets high, the water swirls and swirls around and the toilet paper does not go down. With a second flush the paper goes down. So if the toilet is blocked why does it work on the second flush? My husband has used an auger and this has not solved the problem. This toilet is on the second floor of my house, I have 2 other toilets also on the second floor and they all flush fine. The Crane toilet is used for a guest bedroom and is not used often, and it has had this problem from the start. A rep came from Crane several years ago and said that the problem is not the toilet, but he couldn't say where the problem was. I am expecting guests soon and want to solve the problem.It seems to me that this could be: 1) a clog somewhere in the drain, 2) the vent or 3) the toilet itself has a defect.
My problem is that I don't know where to start. If the problem is the drain, then why does the toilet work on the second flush.. If I pour a bucket of water down the Crane, the water does not go down. Is that a clog or a defect in the toilet?
I am not the original builder of the house, so I have no way of knowing if the vent is connected unless I tear down the wall.
I do not want to replace the toilet and then find out that that does not solve the problem.
If I do all 3 things, check the drain professionally, tear down the walls and replace the toilet I am looking at spending a thousand dollars or more. Is it clear from my description where the problem is so that I can I can actually solve the problem? Any ideas or comments?
My problem is that I don't know where to start. If the problem is the drain, then why does the toilet work on the second flush.. If I pour a bucket of water down the Crane, the water does not go down. Is that a clog or a defect in the toilet?
I am not the original builder of the house, so I have no way of knowing if the vent is connected unless I tear down the wall.
I do not want to replace the toilet and then find out that that does not solve the problem.
If I do all 3 things, check the drain professionally, tear down the walls and replace the toilet I am looking at spending a thousand dollars or more. Is it clear from my description where the problem is so that I can I can actually solve the problem? Any ideas or comments?