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Thread: Huge COMPUTER problem need huge help

  1. #16

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    Yes, I think that is what I might be doing, reinstalling everything. I can't remove Stopzilla. Not matter what I do. And, exactly like you said about Norton, it won't let me load anything else, either. Either them or nothing. I choose nothing.


    Quote Originally Posted by wooson View Post
    I had a similar problem when pop ups got so bad I couldn't use the computer. I eventually had to reinstall everything. You might want to do it before you may not be able.
    I too loaded Stopzilla. That was 4-5 years ago and it seemed to work. By the time it came to renew Stopzilla Comcast (my provider) had a blocker for free so I didn't renew. Stopzilla charged my credit card without my approval. I called the card company and they stopped payment.
    I couldn't remove Norton. That was a real problem because it wouldn't allow loading any other security.

    Good luck

  2. #17

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    I am looking at that site right now, I am going to give it a whirl, I never give up, lol. If all doesn't work, I will reinstall. To both of you, thank you, I will let you know what happens here.


    Quote Originally Posted by misterfixer View Post
    I've been a member of this site for many years, Freeware and Shareware. They are fre and the real deal. The techs there will work tirelessly with you to clean and repair your computer. Besides the scans you have already run, they have many others. At this point, it can only be of help to you.

    http://freewareandshareware.yuku.com/

  3. #18
    DIY Member JAR8832's Avatar
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    I've been having these problems too lately. These programs are called "Malware" and attach themselves to pop up ads on websites.

    Download the program called Malwarebytes from this website: http://www.malwarebytes.org/

    After you install it, be sure to update it before running a scan. If it is able to remove the malware, reboot and scan again. If you get a clean scan, you are good to go.

    If you aren't able to get rid of the malware, you need to reboot into "Safe Mode". To do this, reboot and press the F8 key after your computer posts but before the windows logo appears. Select "Safe Mode with networking" from the menu. Then try running another scan.

    If that still doesn't work, run this program in safe mode then run the malwarebytes scan: http://download.bleepingcomputer.com/grinler/rkill.com (save it to your desktop)

    Good luck. These things aren't fun to deal with.

  4. #19

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    Whatever this thing is it disabled my add/remove to work in the control panel. I can't add or remove, do you think that maybe using safe mode would enable me to do it? That sounds like a plan...

    Quote Originally Posted by JAR8832 View Post
    I've been having these problems too lately. These programs are called "Malware" and attach themselves to pop up ads on websites.

    Download the program called Malwarebytes from this website: http://www.malwarebytes.org/

    After you install it, be sure to update it before running a scan. If it is able to remove the malware, reboot and scan again. If you get a clean scan, you are good to go.

    If you aren't able to get rid of the malware, you need to reboot into "Safe Mode". To do this, reboot and press the F8 key after your computer posts but before the windows logo appears. Select "Safe Mode with networking" from the menu. Then try running another scan.

    If that still doesn't work, run this program in safe mode then run the malwarebytes scan: http://download.bleepingcomputer.com/grinler/rkill.com (save it to your desktop)

    Good luck. These things aren't fun to deal with.

  5. #20
    DIY Member JAR8832's Avatar
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    Click on the "Download Free Version" button on the malwarebytes website and download the exectuable file to your desktop, then just double click the file to begin the installation. Some types of Malware actually recognize the removal tools and delete the tools right after you install them, but you won't know until you try it. Truly nasty stuff!

  6. #21

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    Thanks to everyone here for your help, I do appreciate it more than you would know.

    BUT, this is great, lol I put my laptop in safe mode and I love this, I have been following them around. ha ha HA. I was able to run a malware virus program, the AVG program, and I have been poking around in the computer. So, I started last night to find this challenging it was like spying on those who are spying on me! It is like a game you got to win...

    When I saw what it was deleting and maybe, still is deleting, I got serious. I CAN beat the big C, they DON'T stand a chance! They, the virus, whatever, is going down baby!

    I woke this morning and found it hijacked my outlook express. I tried to start and run the programs to seek and destroy it, AVG, but they disabled it again. So, back in safe mode with the question where are you? I found them. and, I whacked them! I got my email back, thanks.

    It has been touch and go, but I will win. I always do.

    IF I was young and thinking about what to study and do in life, it would be computers. This is interesting as all hell.
    so far, quaratined 59 of Avengers, Dialers, Adware, Trojan ... and, still working on Stop Zilla. But, I will find a way.

    More computer advice, please. I want to pass go. ( I love this) I like, ah, got a new hobby. Or a new love.
    Last edited by Cookie; 02-08-2010 at 10:08 AM.

  7. #22

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    I owe my new hobby to you! I used your advice on it all. Thank you, you made me very happy.
    I couldn't even run it without it being in safe mode.

    Quote Originally Posted by JAR8832 View Post
    I've been having these problems too lately. These programs are called "Malware" and attach themselves to pop up ads on websites.

    Download the program called Malwarebytes from this website: http://www.malwarebytes.org/

    After you install it, be sure to update it before running a scan. If it is able to remove the malware, reboot and scan again. If you get a clean scan, you are good to go.

    If you aren't able to get rid of the malware, you need to reboot into "Safe Mode". To do this, reboot and press the F8 key after your computer posts but before the windows logo appears. Select "Safe Mode with networking" from the menu. Then try running another scan.

    If that still doesn't work, run this program in safe mode then run the malwarebytes scan: http://download.bleepingcomputer.com/grinler/rkill.com (save it to your desktop)

    Good luck. These things aren't fun to deal with.

  8. #23

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    To all of you computer people, may I ask, what might cause when I try to download something even in safe mode, like the bleeping computer program or any program to crash ... I get post which says, " IE needs to be restarted or something and then, another asks me if I want to report it? then, Dr. Post Mortar Dig ( ?) freezes and it starts all over again.

  9. #24
    DIY Member JAR8832's Avatar
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    Glad to hear everything worked out for you!

  10. #25

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    Now, got to get rid of Stop zilla, and fix that IE problem... Does this happen to you, with the IE? Do you got a fix?

  11. #26
    DIY Member JAR8832's Avatar
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    I think Stopzilla is a legitmate program. What happens when you try to uninstall it through the control panel? You might have to stop its execution first by right clicking on its icon in the right corner of the taskbar and selecting "exit".

    I'm not sure about your IE problem. Does the program actually download, or does IE crash before the download begins?

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