I can't even begin to thank you all for your help and suggestions. It's really sad when complete strangers, with no face-to-face contact, can help me and answer my questions, while two different companies shrug their shoulders and point to the other guy.
We called the pump installation company back after I posted my query and over an hour and a half later, one of the contractors finally called back. Granted it's a weekend so he would be "on call", there's no excuse for a delay like that. He said to take a sample of the water and leave it sit and that he would be back the next morning (Saturday) between 8:30-9am. 9:15am, he came back and said that he "wasn't sure what the problem is." He tinkered with some things around the tank in the basement, said that he drained the tank and it may or may not clear up. He said to again run the bathtub cold water for ten minute increments and "it should clear up." He said that he had another job to get to and he'd call back later. (It's now Sunday mid-morning and we have yet to hear from him.) I asked him what that would do to my septic system and he said "At ten minute time periods, nothing. I told you twenty before and that may have been too much." (
thanks )
We also brought up the several mounds of dirt that are partially blocking our sidewalk and stairs to get into the house (they're over 3 feet high in some areas) and asked if they were going to level them out. He said no, that it was too close to the house and the mounds "should" settle out by next winter. I tried to shovel out at least the sidewalk and the stairs so that we don't have to climb over the mound to get to our cars and it's too heavy for me to do. I have taken pictures of the mounds from multiple angles and measured them (in the photos) to show the owner.
I should state that the owner of this pump/well company is "on a business related trip" to Mexico for a drilling seminar of some sort, so it's his employees that are supposed to be taking care of things while he's gone. I have documented the whole ordeal with dates, times, issues, pictures, etc. in the event that I need to use the information.
I think that the easiest way to describe what the water looks like now is in weather terms. Our water looked like an impending hurricane sky when they left on Friday and now it's partly cloudy.
I think that not being properly informed as to what would go on and what to expect is my major problem, aside from the fact that I feel like I'm getting blown off and told to fix the water problem on my own.
But again, thank you all!!!