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Thread: How good are Toto toilets? Are they really all that?

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  1. #1
    Forum Admin, Expert Plumber Terry's Avatar
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    Default How good are Toto toilets? Are they really all that?

    I received a message from specialist in Intellectual Property in the software industry about this very question.

    Personally I suspect your claim about Toto being "99% perfect", because I suspect you may have a profit motive in trying to make the Toto look good. A specialist in Intellectual Property.
    He seems to think that I'm making this stuff up.

    There are even numerous posts on your own forum about defects in Totos, which you haven't deleted. This would seem to imply that there may be greater than 1% Totos out there. So, that's why I asked how you are defining your "defect rate".
    As a retail salesman, and an installer of product, I keep track of how many units I sell, and how many have been returned.
    I divide the number of returned items by the number of sold units.
    Pretty simple I think.

    Lets see how this goes.

    If I do a quick search over a short period of time I get:
    3,458 TOTO toilets sold
    4 returned for replacement.
    So if I divide 4 by 3,458 I get 0.1156%

    Correction by Gary
    4/3458=0.0011567. You have to multiply the answer by 100 to get per cent. So it's 0.1156738% ;-)
    Gary
    So that pretty close to 1/10 of one percent returns.
    Or 99.88 percent still out there in homes.

    Jakeru, would you care to comment?
    I understand that you have installed two toilets?
    Correct me if I'm wrong here.
    Of which you have had 100% problems with
    American Standard Cadet 3, should have had the bowl replaced, but you repaired it instead of returning it.
    Kohler Pressure Lite, needed the bowl replaced, but you ground the bowl rather then returning it.
    Last edited by Terry; 01-10-2010 at 09:47 AM.

  2. #2
    DIY Senior Member SteveW's Avatar
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    I have had great luck with 3 out of 3 Totos I've installed in the last 3 years, based on info from this site.

    On the other hand, had frequent clogging with Wellworth toilets, and some significant repair costs with a Flushmate.

    I couldn't buy from Terry even though I wanted to, unless I wanted to drive halfway across the country with a UHaul to pick 'em up, so he clearly didn't benefit from my purchases.

  3. #3
    Master Plumber Redwood's Avatar
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    I'll easily agree with everything Terry has to say about Toto!
    They are that good!


    Last edited by Terry; 05-05-2010 at 02:17 PM.

  4. #4
    Homeowner
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    I think Toto is top of the line. Great toilets and I have them in my home.

  5. #5
    In the Trades Gary Swart's Avatar
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    I have 2 in my home. Trouble free out of the box. Zero clogs. Yeah, they are that good.

  6. #6
    Senior Robin Hood Guy Ian Gills's Avatar
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    American Standard Cadet 3, should have had the bowl replaced, but you repaired it instead of returning it.
    Interested in Jakeru's reply to this. I did not realize anything was wrong with his bowl.

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