. I was recently in a local bath store which sells Toto toilets and I inquired about pricing for aquia; the clerk mentioned that there has been a lot of returns on the aquias and the person referred to it as "quality issues". They said the common thing was that the water would always run... Is this true?
Clerks at bath stores routinely talk out their behind becuase they are trying to push you into another model. It is amazing what incentives clerks have to tell you something other than the unvarnished truth. And you're not going to get the best price on a Toto if you buy it in a bath shop.
That said, it can also be that the bath shop recommends a particular plumber, perhaps one of the many that never bother to read directions when installing things.
And the particular complaint, "the water always runs", sounds like total bs to me. Because I understand how toilets work, unlike that clerk.
The experiences posted here are unvarnished, and are by the people who have to go back and repair things when they stop working, something that they don't want to have to do. Terry has installed hundreds of this model, and has very very high customer acceptance.
You do see the "special needs" person who posted above who is complaining about a lot of stuff that is in her control, like the choice of seat, like skid marks, but she doesn't know enough about her options and also doesn't realize that her situation is unusual, and instead just complains.
Maybe she needs a Mayfair slow-close seat with the easy-detach hinges so she can easily access the porcelain that's being sprayed with poo, and can easily wash the seat in the shower. (!) Maybe she needs a pressure-assist model to blast the skid marks off. Noisy, more expensive, potentially-(if rarely)-hazardous, but maybe it better meets her special needs.