SemiHandyRon
New Member
I've decided to go on an expedition to the Land of Warranties. In addition to checking out length of warranties, I am intensely interested in whether any given w/h company's warranty is pro-rated or not.
My first stop on the journey, naturally, was to read the warranty itself. This turned out to be not such an easy thing to do. I started with Bradford White. They have a place on their web site to download warranties, but it was out of action for several days. So finally I just sent BW an e-mail with this simple, direct question: "Are your warranties pro-rated?" The BW response was equally simple and direct: "The warranty is not pro-rated." Just the answer I'm looking for!
Next, I tried Rheem. Try as I might, I couldn't find a warranty to read from their web site. So finally I sent Rheem an e-mail with the same question: "Are your warranties pro-rated?" Their response: "The warranty begins at installation." This obviously misses the question, so I resubmitted my query four days ago. Still waiting for a response. Maybe they're short-staffed during this time of year, with the warranty experts on Christmas vacation for a few more days.
Next, I tried State, and I found this mysterious statement in their printed warranty: "The water heater replacement model or part will be warranted for only the unexpired portion of the original warranty." Being suspicious that this means "pro-rated," I asked them directly if this was the case. Rather than a direct "yes, it is" or "no, it isn't," I received this response: "Thanks for contacting into help at Statewaterheaters.com! If you get a replacing gas and pay for any upgrade fees then then warranty will take over on what is left of previous unit. If electric you will have the warranty go off the original warranty as well." If my interpretation is correct, this means it's pro-rated. Not good.
Insights solicited! (If this topic has been explored thoroughly before, my apologies. But as an Air Force general once told me, "There's no horse so dead that you can't beat it some more.")
My first stop on the journey, naturally, was to read the warranty itself. This turned out to be not such an easy thing to do. I started with Bradford White. They have a place on their web site to download warranties, but it was out of action for several days. So finally I just sent BW an e-mail with this simple, direct question: "Are your warranties pro-rated?" The BW response was equally simple and direct: "The warranty is not pro-rated." Just the answer I'm looking for!
Next, I tried Rheem. Try as I might, I couldn't find a warranty to read from their web site. So finally I sent Rheem an e-mail with the same question: "Are your warranties pro-rated?" Their response: "The warranty begins at installation." This obviously misses the question, so I resubmitted my query four days ago. Still waiting for a response. Maybe they're short-staffed during this time of year, with the warranty experts on Christmas vacation for a few more days.
Next, I tried State, and I found this mysterious statement in their printed warranty: "The water heater replacement model or part will be warranted for only the unexpired portion of the original warranty." Being suspicious that this means "pro-rated," I asked them directly if this was the case. Rather than a direct "yes, it is" or "no, it isn't," I received this response: "Thanks for contacting into help at Statewaterheaters.com! If you get a replacing gas and pay for any upgrade fees then then warranty will take over on what is left of previous unit. If electric you will have the warranty go off the original warranty as well." If my interpretation is correct, this means it's pro-rated. Not good.
Insights solicited! (If this topic has been explored thoroughly before, my apologies. But as an Air Force general once told me, "There's no horse so dead that you can't beat it some more.")