I am a representative of SJE-Rhombus, the manufacturer of the SJE VerticalMaster pump switch. I am sorry to learn of the issues you have experienced with the products you purchased. We would like to have the defective switches returned to our facility so that they can be evaluated and the root cause of failure determined.
Please contact me at 888-DIAL-SJE ext. 3395 or by email at Joy.Stone@sjerhombus.com to arrange return of the product and determine what form of replacement product would work best in your application.
Any information you can share about the make and model of your sump pump will help us determine how to assist you most effectively.
Please visit our website at www.sjerhombus.com for additional company and product information.