You sound like a DIYer and man you're from TEXAS! so why are you wanting to buy locally and be dependent on the local dealer (again) instead of buying online and being independent?
BTW, your experience with Kinetico is normal. I've been hearing the same story for 5-6 yrs from people all across the country.
As an online dealer I sell many softeners in Texas. I suggest a Clack WS-1 control valve on a correctly sized softener based on your family size, the number of bathrooms and the type of fixtures in them. Click below for more on all that.