theBigSee
DIY Member
Ordered a Sterling Ensemble Curve 36" shower unit about 2 months ago from a large local Southern California plumbing wholesaler. Was going to go to a big box store but saved a lot using my Dad's contracting license. It took about 5 weeks for the unit to arrive, and the back panel was cracked in the upper-left corner.
The wholesaler ordered another, it took 2 weeks, then came in and it's the wrong model. They tracked down another, got it to us in a few days, and it's cracked in the same exact place.
We are at our wit's end. We keep having to delay things, reschedule other contractors who are losing their patience, reschedule vacations, etc. For some reason, these panels appear to be in short supply, even though it's a mass-produced piece of molded fiberglass. And we live in LOS ANGELES, it's not like we're in rural Canada or anything. What is the deal?
Is there anyone out there who can offer some advice? We feel like no matter what we do, we're going to get a cracked unit. The retailer is treating us like a nuisance at this point -- like we're making their lives a misery because we keep complaining about broken merchandise. We're considering asking for our money back (they would probably be glad just to get rid of us) and seeing if a local big box store can offer faster turnaround and better selection.
This is all very disappointing -- I got so much good feedback from this site and others about the superiority of the Sterling Vikrell units. This experience has undermined my confidence in the product and its long-term durability.
The wholesaler ordered another, it took 2 weeks, then came in and it's the wrong model. They tracked down another, got it to us in a few days, and it's cracked in the same exact place.
We are at our wit's end. We keep having to delay things, reschedule other contractors who are losing their patience, reschedule vacations, etc. For some reason, these panels appear to be in short supply, even though it's a mass-produced piece of molded fiberglass. And we live in LOS ANGELES, it's not like we're in rural Canada or anything. What is the deal?
Is there anyone out there who can offer some advice? We feel like no matter what we do, we're going to get a cracked unit. The retailer is treating us like a nuisance at this point -- like we're making their lives a misery because we keep complaining about broken merchandise. We're considering asking for our money back (they would probably be glad just to get rid of us) and seeing if a local big box store can offer faster turnaround and better selection.
This is all very disappointing -- I got so much good feedback from this site and others about the superiority of the Sterling Vikrell units. This experience has undermined my confidence in the product and its long-term durability.