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Thread: Eternal Hybrid Water Heater

  1. #31
    DIY Junior Member Trouthead's Avatar
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    Default noise

    Certainly sounds noisier than an electric tank Hard to tell from the video if the noise level would be noticable in a closet right off the living room. I need to find someone in my area (good luck) that has had one installed. Out local gas company has been promoting them each month with a flier in with the bill. Someone will get one sooner or later. Noise would be a killer for my household, not me as my wife says I am deaf but for my wife acceptance factor.

  2. #32
    DIY Junior Member acpstx's Avatar
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    We just started selling the GU 145s, GU 195s, and GU 195m models of the Eternal Hybrid water heater. So far, I have discovered that it is more difficult to install than most heaters, but overall it is definitely worth it. Our customers have been happy so far.

    PS, mods, for some reason I can't post the link to my site about these units because the link contains "censored words" - buy and plumbing together.

  3. #33
    Forum Admin, Expert Plumber Terry's Avatar
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    The plumbers sell them too.
    Since you are wholesale, why are you selling online?
    I don't have to compete with my local supplier that way. Does "your" supplier know what you are doing?

  4. #34
    DIY Junior Member ReviewinMalibu's Avatar
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    After our 2 yr old water heater failed, we had to replace it with a new model that required $1600 in parts and service. Grand Hall refused to pay any. We purchased a brand new home in 2010 that had an Eternal water heater by Grand Hall. Two years later the heater failed and had to be replaced with a new one. Eternal no longer manufactured the model we had, so they sent us the newer one that replaced it. The problem is that it cost over $1,600 in parts and labor to reconfigure and install this new model -- and Eternal (Grand Hall) refused to reimburse any of it. They said that the warranty only covered the unit, which they sent. But it was so different from the original it was very expensive to install. After only two years of use, we feel very strongly that Eternal (Grand Hall) should have backed up their product when it failed. It is ridiculous that we are out $1,600 for replacing a brand new water heater we only had for two years. If they changed the model so drastically, they need to pay for the installation when they replace a defective unit. I had multiple phone and email conversations with Eternal representatives, finally getting escalated to district manager Shawn Bacon. I emailed him the receipts for the expenses we incurred in replacing the unit. He told me since their warranty didn't cover the extra parts and labor Eternal was not going to reimburse us.

  5. #35
    DIY Junior Member catman's Avatar
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    So what is an approximate cost of installing one of these eternal units? I would be going from a traditional atmospheric venting tank unit.

  6. #36
    DIY Junior Member RebeccaE's Avatar
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    I see these go for $1000-$1200, my propane company wants $3890. I'm thinking that sounds excessive for installation and profit.
    I'm single, so, a bathtub is my biggest demand to run in this house. I'm only here in CT in the winter. Anyone have other suggestions? I'm thinking I can install a tankless myself, it's only the venting, propane line and the water connections. Why the h*ll would they be asking so much?

  7. #37
    Retired Defense Industry Engineer jadnashua's Avatar
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    You may need to run a new, larger gas supply line back to the tank...these things are energy hogs while running. Their advantage is that they only run when you actually need hot water. The exhaust (and likely inlet) piping can be quite expensive, depending on the type (pvc is cheap, but if it requires SS, it gets expensive quickly). Isolation and purge/clean valves for descaling the thing add cost and complexity (and therefore time and materials) to install. Not justifying the cost, but it can be a lot of time and materials to install. Then, it will require regular maintenance, whether you do it or pay someone, probably on an annual basis. Winter and high volume to fill a tub in a reasonable timeframe mean a substantially sized unit. Something that may work fine in the summer or for a single shower is not in the same league as one needed to fill a big soaking tub in the winter in a (moderately) cold climate. Your water temps may not be as cold as say someone in northern Maine, but certainly are colder than someone in say Florida. Temperature rise, volume all play into what's needed for satisfactory operation. You can put in a tank type for a lot less, and a lot less maintenance. Unless you're going to be refilling the tub numerous times, it may be a less expensive option.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  8. #38
    In the trades Dana's Avatar
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    Quote Originally Posted by RebeccaE View Post
    I see these go for $1000-$1200, my propane company wants $3890. I'm thinking that sounds excessive for installation and profit.
    I'm single, so, a bathtub is my biggest demand to run in this house. I'm only here in CT in the winter. Anyone have other suggestions? I'm thinking I can install a tankless myself, it's only the venting, propane line and the water connections. Why the h*ll would they be asking so much?
    If you're only there in winter and are heating with propane you'd be much better off spending the $3890 on a mini-split air source heat pump, which even at CT type electricity pricing would cost less than half what it costs to heat with $3/gallon propane.

    Most of the standby loss of a standard ~0.60 EF propane tank type hot water heater accrues primarily to the house- the losses from the water heater come directly off your heating energy use. Turn the thing off when you leave, and you'll have no summertime standby loss. There is effectively ZERO payback on going tankless in your winter-use-only situation, only additional maintenance headache.

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