ctamblin
Computer Programmer
Hi,
While my water woes are probably many - I'll try to keep it short. 5 years ago I had the water tested and the guy said I had 50 PPM iron and that was about it. - suggested I did a new well. Well driller laughed and said just treat it cause around south florida 50PPM is considered good. To that end I just continued using my single tank unit @ 5 lbs of salt per day. About a year later I decided to try adding chlorine to it and a paper filter between the tank and the softener wich significantly improved the water quality yet still left rust stains in my bathroom with about 1PPM Chlorine in the water at the house and the hardness off the scale on a pool water tester. It was this way for 3 years.
I recently inherited a "Used" dual tank kinetico water softener. Shortly thereafter I removed my old (and I do mean old) softener tank and replaced it with the kinetico (Rolls Royce).
I figured that the Kinetico should improve the water as advertised and I have to admit – it is significantly better and doesn’t leave any stains in the house. I have had it installed for about 3 months.
Now to my problem, Sunday I shut off the water, changed the paper filters and put chlorine tablets in the chlorinator. When I turned on the water, the kinetco back flushed continuously for 2 hours.
Now the fun begins. I had the card of a Kinetco salesman who I contacted as well as called Kinetco service who instructed me to kink the hose. The service rep came out Monday morning, then communicated to the sales rep that the chlorinator had Eaten all the parts in the unit, it was junk and has to be replaced. Today when the sales rep was out he noted that the pipes were hooked up in reverse – he was right – right there on the unit were the arrows and I installed it backward – Ive done stupid things before but that takes the cake. Additionally he tested the water at the well with only 5 PPM Iron but said that tannin was causing my water to look like mud. There is no smell in the water.
Leads me to several questions.
a)How could my water be better when Kinetco installed in reverse
b)Why wouldn’t a standard softener with a timer be able to clean the water yet the kinetco is so much better.
c)How could chlorine “eat†all the plastic parts – since I cannot find a schematic I have no Idea if they are telling me the truth. I did disassemble the unit and everything looks ok to me but there does seem to be something missing under the clear cover to make it all work. Currently there are 2 round disks with teeth on them, spring, rubber stopper and a rubber seal
d)Sales guy says that I shouldn’t need anything other than a new softener. With my past woes I do find that difficult to believe. At the price for installing a new Kinetco system - thought I think it would be worth it is Far outside of my budjet.
And - if any of you know about the cancer cluster in our area I expect that City water will come soon - how soon noone knows with a 600 million dollar price tag.
What should I do?
Do I just plumb the old softener back in and keep feeding it 5 lbs of salt a day?
Or, do I replumb the Kinetko and ask the service guy for the parts that I need to rebuild the head? though I dont know what is missing or broken without a diagram?
While my water woes are probably many - I'll try to keep it short. 5 years ago I had the water tested and the guy said I had 50 PPM iron and that was about it. - suggested I did a new well. Well driller laughed and said just treat it cause around south florida 50PPM is considered good. To that end I just continued using my single tank unit @ 5 lbs of salt per day. About a year later I decided to try adding chlorine to it and a paper filter between the tank and the softener wich significantly improved the water quality yet still left rust stains in my bathroom with about 1PPM Chlorine in the water at the house and the hardness off the scale on a pool water tester. It was this way for 3 years.
I recently inherited a "Used" dual tank kinetico water softener. Shortly thereafter I removed my old (and I do mean old) softener tank and replaced it with the kinetico (Rolls Royce).
I figured that the Kinetico should improve the water as advertised and I have to admit – it is significantly better and doesn’t leave any stains in the house. I have had it installed for about 3 months.
Now to my problem, Sunday I shut off the water, changed the paper filters and put chlorine tablets in the chlorinator. When I turned on the water, the kinetco back flushed continuously for 2 hours.
Now the fun begins. I had the card of a Kinetco salesman who I contacted as well as called Kinetco service who instructed me to kink the hose. The service rep came out Monday morning, then communicated to the sales rep that the chlorinator had Eaten all the parts in the unit, it was junk and has to be replaced. Today when the sales rep was out he noted that the pipes were hooked up in reverse – he was right – right there on the unit were the arrows and I installed it backward – Ive done stupid things before but that takes the cake. Additionally he tested the water at the well with only 5 PPM Iron but said that tannin was causing my water to look like mud. There is no smell in the water.
Leads me to several questions.
a)How could my water be better when Kinetco installed in reverse
b)Why wouldn’t a standard softener with a timer be able to clean the water yet the kinetco is so much better.
c)How could chlorine “eat†all the plastic parts – since I cannot find a schematic I have no Idea if they are telling me the truth. I did disassemble the unit and everything looks ok to me but there does seem to be something missing under the clear cover to make it all work. Currently there are 2 round disks with teeth on them, spring, rubber stopper and a rubber seal
d)Sales guy says that I shouldn’t need anything other than a new softener. With my past woes I do find that difficult to believe. At the price for installing a new Kinetco system - thought I think it would be worth it is Far outside of my budjet.
And - if any of you know about the cancer cluster in our area I expect that City water will come soon - how soon noone knows with a 600 million dollar price tag.
What should I do?
Do I just plumb the old softener back in and keep feeding it 5 lbs of salt a day?
Or, do I replumb the Kinetko and ask the service guy for the parts that I need to rebuild the head? though I dont know what is missing or broken without a diagram?