How was it tested? Simply reading a pressure gauge in static conditions is meaningless if there is an obstruction between the city supply and your home. The pressure will be fine, right up until you start flowing some water, then it will plummet and the flow will be low. What matters is the combination of flowrate and pressure.
Get a test gauge ($~10 at a big box store) and see what the pressure in your home does with any flow. If you have a PRV and hook up on the city side of the PRV then can tell you if the pressure is falling on their side with flow. The problem could be your PRV.
Is this a recent problem or has it always been like this?





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