What company is going to have NEW and clean equipment if they have been in business for more than a few weeks? You should ask what we expect from the customer. All I want them to do is tell me where they are having the problem. I will determine how to cure it myself without any input from them. Once they tell me that they can go back to watching television or anything else until I am done. My sewer snake is 35 years old so it is neither NEW or perfectly CLEAN. I do not use uniforms, not do I have a large ad in the phone book.