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Thread: Water heater replacement

  1. #16
    Master Plumber Redwood's Avatar
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    Default

    Product warranty is a key element of post-sale product support. A warranty implies that the manufacturer will either rectify and/or compensate the buyer should the item purchased not perform satisfactorily over the warranty period. Warranties increase costs to the manufacturer as a result of the servicing of claims during the warranty period.
    That link you provided Thatguy is a nice concept but in the case of American Water Heaters has failed to be proven. Instead a new innovation in customer service is being tried...

    The art of selling defective crap and pulling the customers chain until they give up and go away...

    Here's the results...

    American Water Heaters Complaints

    Whirlpool Water Heater Complaints

  2. #17
    Homeowner Thatguy's Avatar
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    Aug 2008
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    Quote Originally Posted by Redwood View Post
    That link you provided Thatguy is a nice concept but in the case of American Water Heaters has failed to be proven. Instead a new innovation in customer service is being tried...

    The art of selling defective crap and pulling the customers chain until they give up and go away...

    Here's the results...

    American Water Heaters Complaints

    Whirlpool Water Heater Complaints
    Thanks for the link. It's quicker than Googling
    "class action"
    or
    "wrongful death"
    and the name of the manufacturer

  3. #18

    Default Brand Recommendations for Electric Heaters

    Do the comments about r.e. Bradford White & others apply to electric heaters as well? In particular, is there any problem with the electric version sitting in a drain pan?

  4. #19
    Moderator & Master Plumber hj's Avatar
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    Default pan

    If there is water in the "drip pan" it usually means the heater is leaking, so what difference does it make if the heater will not relight if it gets wet. The heater has to be replaced anyway. Or are you draining the safety valve into the pan which is a formula for major flooding. The FVIR specification is non-negotiable therefore EVERY heater 75 gallons or less complies with it. The SCAQMA is a California requirement that the manufacturers incorporated into all their heaters in order to avoid setting up a special line for them, so you might have a hard time finding a heater that did not conform to it.

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