It is all quite easy to do; let me know if you need proper advice.
I have been reading the posts here trying to figure out my next step in troubleshooting. I isntalled the Quad Flow kinetico system myself, bought it from a neighbor for $50. He claimed it worked fine for him, but he didnt feel the salt in the water was healthy for him. I think there is twice the salt in a can of pop, than a 16 oz glass of water. Anyway, my sytem regenerates manually just fine, but doesnt seem to cycle on its own, doesnt draw any brine either. the unit was dropped prior to install, didnt seem to hurt anything, but it did disturb some of the black pellet media. I am wondering if the "AXLES" or "BALLS" got jarred out of place, or if the media has clogged the head. I guess my next step is to disassemble the head and check it out. I called kinetico, they wanted the serial number and than they wouldnt return my calls. I guess they dont like to service the units that they dont originally sell. Any thoughts/advice?
this is a great instructional video, I will accomplish this weekend http://www.youtube.com/watch?v=Ul4JZyqvsyo
Last edited by dano1001; 12-20-2011 at 07:37 AM.
Yes resin can get up in the head when the tank is laid down flat, or dropped. So you probably have resin in the head causing a blockage of something.
Did this softener come with a Kinetico by-pass that you are using? Are the bottom tanks larger or the same size as the top tanks? When you say you called 'kinetico', did you mean a local dealer or the manufacturer? Make sure the drain line is unobstructed and not pinched.
Last edited by water solutions; 12-20-2011 at 05:06 PM.
I called the Kinetico service center, which was identified on the sticker on the tank (placerville Ca), they asked for the serial number, then they had a service man call me, but he never returned the call after I gave him the serial number, I even called him back twice and texted him.
The bottom tanks are the same circumference but they are a bit taller than the top tanks.
I dont know about a "by-pass" I think what I have is complete, from looking at the manual
I will check the drain line, but like I said when I manually purge the system it works fine, as per instruction.
When I was carrying the unit from the back of my truck, it came apart and half of the unit fell onto my dirt driveway. It didnt hit that hard, and nothing was visabbly broken, except I noticed a small amount of the black media came out of the orifice.
I am thinking that this has obstructed the head. After I manually purged the unit, the water in the house was very salty for about half a day, then nothing.
Once again thanks to everyone for thier advice/input. I am thinking that I am glad that Kinetico decided to ignore my plead for help, I think I can easiliy fix it myself...no to find the time
When you say it came apart, did you mean the top tank separated from the bottom tank of the right tanks came apart from the left tanks. Always disconnected the sets of tanks from each other when transporting. If the joint between the upper tank and lower tank came apart, that might be damaged. The internal valve parts would not have been dislodged by dropping it as you said.
There is no upper distributor in the upper tanks so media can be spilled out when inverted. That unit comes with two different media: carbon and Macrolite. Carbon is black and flakey, Macrolite is a dark grey with a fine sand-like texture. I think you have carbon. I would replace the carbon.
the tanks never came apart top from bottom, they just seperated at the o-ring connection.
How can I replace the carbon? where can I buy it ?
Thanks again for the great advice, Merry Christmas
I am guessing that Kinetico does this to owners that dont purchase directly from them. Its too bad, they could have made a few hundred dollars from me, but now I am committed to repairing the unit myself. I will contact thier headquarters office
10845 Kinsman Road
Newbury, Ohio 44065
completely tore apart the control head, found two pieces of debris, one plastic chunk partially blocking an orifice, and one chunk of scale like material. I am not very confident that this caused anything. I slapped it back together , leak checked good, and I will test the water tomorrow. Maybe I have the plumbing routed wrong (black pvc tubung), I dont know. I will look at the float assy and hoses next. I have more pictures of everything I tore apart if anyone is interested
Loose plastic parts in a Kinetico valve is a bad thing and would mean you need a new whatever it is.
More pictures would be nice, The 'plastic' piece, was it a foreign piece or something that came apart in the valve, which would be quite rare. Could you take a picture of that, too? Outside of the seals, there are only three small pieces that come apart when disassembling it.
Resin beads cannot get into the head of that unit even if it was operating upside down. Something like the riser tube would have to be broken for that to happen. Understanding the equipment helps in troubling shooting.
The check balls are located between the level 5 and the main base. There are 2 towers in the main base that the check balls sit on. On the level 5, it houses the check ball seals. In later models, the check balls were replace with what looks to as a very small lawn dart.