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Thread: Water Ridge faucets and Costco???

  1. #1
    DIY Senior Member chris fox's Avatar
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    Default Water Ridge faucets and Costco???

    Costco is selling a really ncie lookign industrial style kitchen faucet for $150 - I never heard of this brand but found its made by Danze specifically for Costco.
    Online reviews are pretty good - positive for quality and customer service and lacks installation.
    Has anyone installed one own or installed one of the WR faucets? I am skeptical because of the price especially for a kitchen(everday use). But I have Danze products and happy with quality inside and out(so far).
    I trust and appreciate the comments and suggestion on this forum so you guys are my deciding factor.
    We are looking at a higher priced Tosca brand but I would love to save some money(in this economy) for good quality lower priced contender.

    thanks
    Chris

  2. #2
    DIY Member micp879's Avatar
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    I dont think you will find many plumbers on this site that are big fans of water ridge fixtures. I think there is concern regarding the quality, as well as the ability to get replacement parts; but I could be wrong. I do know that most plumbers dont like have to keep going back to the residence (or the store for that matter) to deal with a defective or cheaply made fixture. That being said, I recently purchased a water ridge faucet, just because of the Costco no hassle return policy. I figure maybe Ill luck out and be pleasantly surprised with a quality faucet at a good price. If not, Ill just take it back to Costco at any time, and get my money back. I figured it was worth the risk. I go to Costco weekly anyway.

  3. #3
    Master plumber Jay Mpls's Avatar
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    It is only a bargain until you can not fix it.Then it becomes disposable!
    I lean on Moens quite a bit.Let us know what you end up doing!

  4. #4
    Master Plumber Redwood's Avatar
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    Danze, Water Ridge, Pegasus, Glacier Bay...
    Not much difference between any of them...

    Please reconsider your purchase and get something that you won't have to speak fluent Szechuan Chinese to obtain repair parts.

    Perhaps Moen, Delta, or, Price Pfister would be something you should consider.

    Please enjoy this picture of a Chinese Junk sailing on Hong Cong Harbor while you ponder your purchase options...


  5. #5
    Plumber jimbo's Avatar
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    Quote Originally Posted by Redwood View Post
    Danze, Water Ridge, Pegasus, Glacier Bay...
    Not much difference between any of them...
    The reason being that ALL of those are made by Globe Union.

  6. #6
    Master Plumber Redwood's Avatar
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    Quote Originally Posted by jimbo View Post
    The reason being that ALL of those are made by Globe Union.
    Yep! And Globe Union means Chinese Junk!

  7. #7
    Forum Admin, Expert Plumber Terry's Avatar
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    Standard book time to replace a kitchen faucet is 1.5 or more hours.

    If installation time, and driving time, and waiting in line for a refund are not a problem for you, then I guess I would say that everyone has to have a hobby.

    People that do this for a living don't have that luxury.

    And when you call for that part in a few years,

    Good Luck

    Here is my last experience with an owner supplied Danze faucet. I lost a week on the job while the homeowner ordered a new drain, and then she blamed me for the lost time. It was her faucet.

    The Case of the Man Eating Dog

    Oh yes, I forgot, I had a WaterRidge faucet in this house when I moved in. (2006)
    Everyone kept asking me go get rid of it.
    It was that bad. Very weak spray.

    One of my friends in Bellevue has a WaterRidge kitchen faucet too that is fairlly new, (2010)
    The spray from the head is uneven.

    The point is, every month a "WaterRidge" faucet can be entirely differnet depending on where the buyer found his deal. You have to buy it and install it to find out. And if your time isn't worth much, then so be it. The only time you will know if it was a good idea or not, is after it's installed, not before.
    Last edited by Terry; 03-13-2011 at 10:08 PM.

  8. #8
    DIY Senior Member chris fox's Avatar
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    Default thanks for the comments...

    Yep I had read on alittle more after posting last night - more complaints had risen against this brand. However I was on the same thinking micpP879 - 1 year no hassle return at Costco cant beat it but the time to deal with it and being the most used water source in the house - kitchen. We decided not to buy the WR just because of the high use in the kitchen.

    I have Danze Parma in the master bath no problems(yet) - they look and feel of quality but time will tell. Moens, PF and others just dont have the look that my wife likes. Kohler and Hansgrogh are too pricey.

    Anyway, our other option is a SS pull out by Tosca, any concerns with these? Dont know much about these other than the nice looking design - is that all they are nice looking design??

    In regards to the boat in Hong Kong harbor - I bet there are far more CFL light bulbs lining the haul of the boat than Global Union hardware due to US "green" marketing scheme - basically lining the chinese pockets since I read that all CFL bulbs are chinese made.

    Chris

  9. #9

    Default WR OK so far

    Put in a Wr 3 hole lav faucet here at home last month. Works smoothly. Looks very good.
    I was a little put off by the fact it uses hose [instead of solid] connections from faucets to central spout, but perhaps that is common these day.
    Basic install was easy, though doing it as a replacement under a previously installed undermount sink called for gymnastics and a 3' X 5' foam pad.
    The directions were sparse.
    The drain rod must pass through the base of the faucet, Under the overarching faucet. Awkward,. AND scrapes on the hole in the counter top.
    SHe likes the thing.

  10. #10
    In the Trades ilya's Avatar
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    I once installed a pair of Glacier Bay shower fixtures for a client who'd bought them himself. One of the cartridges had the flat on the stem positioned differently from the other.When I called tech support, "Bob", (with an Indian accent) took 20 min to conclude that I needed a new stem. He promised shipment in 5-7 days. It took 2 months. Home Cheapo didn't carry it, of course. Nuff said?
    not a licensed plumber

  11. #11
    DIY Junior Member pirretti1's Avatar
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    Hi, I bought the WR kitchen water faucet from Costco. I had a service contract person come out today for other problems and I was told that if my faucet ever leaks, it will not be covered because it is European. I love the faucet but thought I would warn others that it may not be covered by their service contracts. So far, after one month, so good. Lin

  12. #12
    DIY Junior Member pirretti1's Avatar
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    Does Danze make Water Ridge facuets? I was told that my Costco WR faucet is not covered by my service contract because it is European. Has anyone had a problem with their WR faucets? Thanks, Lin

  13. #13
    Forum Admin, Expert Plumber Terry's Avatar
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    Water Ridge could be made anywhere.

    It's a house brand that Costco slaps on a product that they got a good buy on.
    It's not real hard to make a box with your name on it.
    I get offers from China all the time to do the same thing.

    Keep the paperwork, they change the manufacturer all the time, and finding parts later can be a real bear.

    The name Water Ridge doesn't really help them find a part.
    Last edited by Terry; 11-13-2012 at 09:12 AM.

  14. #14
    Moderator & Master Plumber hj's Avatar
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    Depending on what the faucet looks like, $150.00 may not be a bargain. There are many quality faucets which cost less than that.

  15. #15
    DIY Junior Member Omega29's Avatar
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    Default

    In 2004 we bought an inexpensive WR Kitchen Faucet @ Costco for $54.99. It was intended to only serve until the 'permanent' faucets would be delivered. Now, more than 6 years later this WR faucet (attached to a sink in a mud room) is still working perfectly and will not be replaced with anything soon.
    I want to point out, that in August of 2001 we installed a Grohe 33759 KDO stainless Steel Lady Lux Plus kitchen faucet @ $464.25 . It has a life-warranty. 10 days ago it broke down for the third time; as of today we are still waiting for the replacement faucet.
    The local Grohe representative does no longer recommend the company - the price does not mach the quality.
    For one $464.25 Grohe faucet we can buy 8.44 faucets from WR - hopefully still available at Costo.
    Be brave; try Costco's faucet. If something should go wrong, Costco will replace the faucet or return the money to you.

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