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Thread: how would you guys handle this? just had a Pegasus shower valve installed.

  1. #16

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    They said it was something done wrong so that is why they are going to fix it (free of charge because it was their error).

    This is the company:

    http://www.coastalplumbinginc.com/

    Seems pretty legit to me?

  2. #17
    Moderator & Master Plumber hj's Avatar
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    Default plumbing

    It is not "free plumbing", it is repairing poor workmanship by an employee.

  3. #18
    Plunger/TurdPuncher kingsotall's Avatar
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    Yeah, I assumed you called some other company up, they took one look and said, "Yup, free of charge, we'll git r done."
    I just post cuz I like to see my avatar.

  4. #19

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    no, it's the same company that did the shower valve...they're fixing their mistake

  5. #20

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    I don't understand the bashing of the Pegasus faucet. I've used them many times, including my own home, and I never had a complaint. Just because someone says they're a plumber, doesn't mean they know what they are doing. I just installed a Pegasus shower faucet in my cultured marble shower. Everything worked great. Depending on the thickness of your drywall/ fiberglass/ tile or whatever, you will have to consider what the black plastic base is going to go up against. In my case, the (plastic) marble is about 3/8" thick, so I removed a circle of drywall, and the base of my handle is about 1/2" from the round plate. The installation looks real clean. No problem. If you are also referring to the showerhead sticking out, the installer has to obtain the correct length close nipple. In my case, it was a 2".

    In cases where you are replacing an existing unit with a new unit, the installer may have to get imaginitive to get thigs right. For example, I had to cut out the drywall behind the shower. Oh well, that is what remodeling is. It isn't rocket science. I had to use a dremel with a flexible end and a side cut drill bit to get everything to fit. Here is where, if the guy just really doesn't know what he's doing, you will end up with a crap job. It doesn't matter if you paid $200 or $2000 dollars for the fixture.

  6. #21
    Master Plumber Redwood's Avatar
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    Quote Originally Posted by gmyatko View Post
    I don't understand the bashing of the Pegasus faucet. I've used them many times, including my own home, and I never had a complaint. Just because someone says they're a plumber, doesn't mean they know what they are doing. I just installed a Pegasus shower faucet in my cultured marble shower. Everything worked great. Depending on the thickness of your drywall/ fiberglass/ tile or whatever, you will have to consider what the black plastic base is going to go up against. In my case, the (plastic) marble is about 3/8" thick, so I removed a circle of drywall, and the base of my handle is about 1/2" from the round plate. The installation looks real clean. No problem. If you are also referring to the showerhead sticking out, the installer has to obtain the correct length close nipple. In my case, it was a 2".

    In cases where you are replacing an existing unit with a new unit, the installer may have to get imaginitive to get thigs right. For example, I had to cut out the drywall behind the shower. Oh well, that is what remodeling is. It isn't rocket science. I had to use a dremel with a flexible end and a side cut drill bit to get everything to fit. Here is where, if the guy just really doesn't know what he's doing, you will end up with a crap job. It doesn't matter if you paid $200 or $2000 dollars for the fixture.
    It's really quite simple...
    When you do it for a living you have to back up your work and also the manufacturers product that you sell the customer...

    When a product has a higher than normal defect rate, is difficult to install, difficult to service and get replacement parts for guess what the plumbers have to say about it.

    Those items I mentioned cut into your profit and if you lose money consistantly installing a certain brand why would I say anything good about it?

    It's a matter of common sense. Who knows? Maybe your installation is one of the lucky few!

  7. #22
    Forum Admin, Expert Plumber Terry's Avatar
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    Most any other brand is much easier to install.
    The Pegasus has very little tolerance for depth.

    When you have been doing this for decades, why would you want to make it that hard?

    I like happy customers.
    I will choose products that make that easy.

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