Geez, just when I thought it couldn't get worse the hot water packs it in. I recently experienced a fire though the source was the townhouse next door. The fire was in the roof so the hot water tank was far removed from either smoke or water damage.
We had a cold winter this year with no heat source though by the time the coldest bits came along the restoration company had industrial heaters going. I had turned off the water soon after the fire in Sept but that is all I did. I did not drain it. When I finally got power the end of Jan I noticed the tank gave off hot water but it didn't last long as it soon turned to lukewarm. Now it is not only cold but there is also a bit of water leakage. The dough-head who started the fire said his tank is fine and he neither turned the water off or drained his tank.
I think the tank is still under warrenty but I somehow get the feeling the company will say it's not their problem b/c of the fire whilst the company restoring my unit said it isn't their problem (originally I was told 3 months restoration and now we're into the 6th month - it really wasn't a big fire at all for it to go on as long as it has). I didn't have content insurance and my strata insurance won't cover it b/c the fire didn't affect it.
I'd appreciate it if one of you good people could provide some insight as to why it packed it (it was working perfectly fine up to the day of the fire) or how to deal with the company that makes this electric water heater (John Woods); I've learned from this fire, the more you know the more likely you'll get what you want from the people who are "holding the Ace card." So far I've felt I've been screwed.
Thanks in advance.
We had a cold winter this year with no heat source though by the time the coldest bits came along the restoration company had industrial heaters going. I had turned off the water soon after the fire in Sept but that is all I did. I did not drain it. When I finally got power the end of Jan I noticed the tank gave off hot water but it didn't last long as it soon turned to lukewarm. Now it is not only cold but there is also a bit of water leakage. The dough-head who started the fire said his tank is fine and he neither turned the water off or drained his tank.
I think the tank is still under warrenty but I somehow get the feeling the company will say it's not their problem b/c of the fire whilst the company restoring my unit said it isn't their problem (originally I was told 3 months restoration and now we're into the 6th month - it really wasn't a big fire at all for it to go on as long as it has). I didn't have content insurance and my strata insurance won't cover it b/c the fire didn't affect it.
I'd appreciate it if one of you good people could provide some insight as to why it packed it (it was working perfectly fine up to the day of the fire) or how to deal with the company that makes this electric water heater (John Woods); I've learned from this fire, the more you know the more likely you'll get what you want from the people who are "holding the Ace card." So far I've felt I've been screwed.
Thanks in advance.