Watts Floodsafe? Not Very! part 1

**Redwood** · 02-08-2009, 09:46 PM

For some time I have been posting telling people to avoid Watts Floodsafe supplies for Toilets, Faucets, Icemakers, Dishwashers, and Washing Machines.

I have been posting telling of how I had a customer have one break at the compression connector to the Floodsafe Valve connection point causing a lot of water damage to his home.

The day I did that job I did not have a camera with me to get a picture of the evidence. The Floodsafe Supply was not installed by me as I was already avoiding them because of the nuisance trips that are fairly well known to happen with them. The supply was retained by the customer as evidence.

Recently a person seeing one of my posts on this connection failure E-Mailed me photo's of the same thing happening at his house. A Watts Floodsafe Dishwasher Supply failed at the same connection that I was talking about. The connector was not over tightened, 1/3 of a turn with the wrench and the compression connector was turning by hand, pressure was 70 PSI. the valve just blew apart on it's own flooding the house and causing about $25K in damage maybe higher if the entire wood floor has to come up or, just the kitchen portion.

In his own words, "I think the valve was poorly manufactured or damaged during manufacture. Like I said before, no freeze, no physical damage I could see. Just blew all by itself. Bury Watts all you want, this product is crap."

Here is a picture of the failed connector under the sink.

Here is a picture of the failed connector. Note how the connection between the compression fitting and the safety valve is where the failure occurred. This left the compression fitting on the stop valve spraying water while the safety valve blew off.

Here is a picture of the label on the failed Watts Floodsafe Dishwasher Supply.

**Redwood** · 02-08-2009, 09:47 PM

This is a picture of the flooded kitchen hardwood floor.

This is a picture of the ceiling below the kitchen prior to demo.

And this is the picture of the same area after demo.

**Cass** · 02-09-2009, 04:54 AM

25 K ...even if the insurance company covered it I would go after them for the deductible just because...

**SewerRatz** · 02-09-2009, 05:43 AM

I never liked the braided supply lines period, and around here the local inspectors do not like them as well.Its just one of the many things they come out with trying to "improve" on things but in reality makes things worse. like Orangeburg pipe.

**kingsotall** · 02-09-2009, 01:09 PM

POS invention

**Scuba_Dave** · 02-09-2009, 01:12 PM

I considered one of these, glad I opted not to install it

**master plumber mark** · 02-09-2009, 01:24 PM

who got stuck with the bill for damages???

the insurance company or the home-owner
or the plumber du-jour????

certainly gives me the shivers just thinking about
having to pay for all that mess...

the hardwood floor looks like it was worth about at least 20k alone

**Redwood** · 02-09-2009, 01:31 PM

Originally Posted by master plumber mark

who got stuck with the bill for damages???

the insurance company or the home-owner
or the plumber du-jour????

At this point I don't beleive the cards have all been dealt.
I will try posting the information when it becomes available.

**dimprov** · 02-12-2009, 03:01 PM

How ironic! Thanks for the warning. It's hard to see what was holding that connector together in the first place.

I saw FloodSafe demoed on "Cool Tools" about a year ago. It did seem kinda cool.... Glad I didn't buy one.

SewerRatz: what do you prefer over braided connections?

I heard you're supposed to replace your braided connections about once every 5 years, but I never really understood why. Does the chlorine oxidize the tubing inside or something? When I replaced mine, the only thing that looked worn out were the washers that make the seal on either end. Replacing the whole thing seemed like overkill.

David

**Redwood** · 02-12-2009, 05:12 PM

Thats just it Dimprov,
There is just about nothing holding it together.
On the compression fitting there is a thin lip that breaks and on the Floodsafe valve there is a small round wire clip.
Maybe this blow up will let you see it...

**vtomecek** · 11-18-2009, 08:17 AM

Sure enough, after replacing the sink connections throughout my house, I had a majority of these "floodsafe" hoses start drip leaking from the compression fitting pointed out above. Ended up having to go back to normal steel braided without the floodsafe "protection." Thanks for this information before they started busting.

**Doherty Plumbing** · 11-18-2009, 05:16 PM

Wow.

I'll make sure not to ever install one of these lines, or recommend them.

**DIYourselfer** · 11-22-2009, 07:39 PM

If I said "Made in China" would I be correct?

**Terry** · 11-22-2009, 09:22 PM

If I said "Made in China" would I be correct?

I don't know if they are, but that's not really the problem.

1) They need resetting too much

2) They have a fragile connection that can break.

**HoracioO** · 11-22-2009, 11:31 PM

Originally Posted by DIYourselfer

If I said "Made in China" would I be correct?

What is it with this obsession?

The company that is selling it to you is responsible for the design specs, QA and most of the profits, yet you get obsessed about where it is made. Wake up and start asking the company whose label is on it why the quality sucks! Be it Watts selling poorly designed fittings or Mattel selling lead laced toys the responsibility rest squarely in the board room of these large corporations, US or other wise.