quote; Getting a $450 water heater for free made me feel speshal.
Got installed instantly as well before I came up with a plan to install it, collect off the cost of the heater. Serves a better purpose being in the home.
Why would you feel special? I ALWAYS get a free one when it is under warranty. If you charged him for your new heater, how did you get him to return his? Sounds like you "cheated" the customer, because HE was the one entitled to the new heater, not you.
Interpretation for hj:
Customer calls, needs water heater replaced, calls saturday morning, already went to HD to buy his GE water heater, upset that his 6 year old heater is leaking and wants to get rid of his A.O. Smith tank because he feels it's junk.
I get there, new water heater is sitting next to old, I know the high water pressure in the area and BINGO!!! 100 pounds of pressure is partly to blame.
He opts for me to install a PRV/EXP tank along with his new heater. I do it, job done money in hand.
Get home, heater sits for 5 days because garbage day was 2 days ago. I look at the inspection sticker while I'm wrenching the scrap off the tank, and notice that the inspection says one thing, the heater's serial number is coding as "newer".
Sooooooooooooooooo, monday I call the plumbing supply house and run the numbers,
It's under warranty.
Water heater *GE* is already installed in customer's home, he's happy, I'm happy, so I'm heading to the supply house and I get my new water heater for bringing back a leaker.
Never told him about the tank, but I made sure him and his wife had VIP tickets to a fireworks celebration my plumbing company sponsors every year.
Something about that hot water feels so damn good, and I don't know why...
You owe me a water heater for having to splain' this out.
Send it Fedex from Arizona to Kentucky, save ya some ben franklins.