If it's a softener, it should be full of water. There should be an air check ball in it as well. There can also be an air check in the brine tank on most softeners.
I don't know how big this unit is, but a half full brine tank sounds like a lot of water. One gallon of water dissolves around 2.5 lbs of salt, so with a unit that should be using somewhere near 12 lbs of salt per backwash, that's a lot of water in a 30 gallon tank. Then again, they might have a float type brine valve in the tank that they are using to control the amount of water the unit pulls. Stranger things have been done.
bob...





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