I know most folks complain when customer service is bad, so I thought I should praise it when it's good. I purchased a pull-out sprayer faucet for a 'vacation' trailer a couple of states away. This was a clearance model (but new in box) from Lowe's for $29 down from $99. It has a lifetime function and finish warranty. It worked fine the first few times I used it after installing it in October. Two weekends ago, it started leaking really badly at the button for selecting center or outer sprays. It was so bad that the rubber button would pop out. Water pressure is around 34-40 psi, as this is an '89 travel trailer with PB plumbing.
Friday, I called Peerless and was transferred to Delta and was speaking to a 'real' person in less than 30 seconds. He apologized for the problem, got the faucet info, my info, and told me I'd have a new one in a few days. I got a confirmation a few minutes later and a shipping notification on Saturday. Assuming the sprayer actually arrives in the next few days, I have to say that this is probably the best service I've had in years. Now, I just hope that this faucet isn't a lemon and that the replacement part takes care of the problem permanently!
David
Friday, I called Peerless and was transferred to Delta and was speaking to a 'real' person in less than 30 seconds. He apologized for the problem, got the faucet info, my info, and told me I'd have a new one in a few days. I got a confirmation a few minutes later and a shipping notification on Saturday. Assuming the sprayer actually arrives in the next few days, I have to say that this is probably the best service I've had in years. Now, I just hope that this faucet isn't a lemon and that the replacement part takes care of the problem permanently!
David