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Thread: Roto Rooter Strikes Again

  1. #1
    Plumber Cass's Avatar
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    Default Roto Rooter Strikes Again

    I went on a Stopped up kitchen drain call last night. New customer.

    When I got there I spoke with the home owner a while long enough to find out she was widowed, 83 years old, and legally blind and long enough for her to tell me the Cincinnati Branch of Roto Rooter had been there in May to replace part of her kitchen drain line.
    When I opened the cabinet and looked...RR had replaced the trap, 4' of drain pipe, a 90, and connected it to 1.5" existing copper drain in the wall.

    They had used a flimsy 1/16" thick rubber coupling (not banded) to transition from the copper to PVC then it 90ed and the PVC ran 4' to and accordion type trap



    and was unsupported except by the friction washer on the tail piece. The PVC drain was level not pitched.The drain at the rubber coupling connection was twisting and hanging down...

    I will be calling RR on Monday on behalf of the lady to get them to come back out and do this job right...and maybe even see if they will pull a permit and have it inspected...
    Last edited by Cass; 12-03-2008 at 03:50 AM.

  2. #2
    Master Plumber master plumber mark's Avatar
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    Talking what did they charge the litle old lady???

    Cass.....you forgot the punch line...


    how much did they feel they deserved to charge
    this blind little old lady????.

  3. #3
    Plumber Cass's Avatar
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    Mark, the bill was 369.00 and that reflected a 10% senior citizen discount. I guess they had to make up for the 10% discount with cheap, junky not to code parts.

  4. #4
    Master Plumber master plumber mark's Avatar
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    Talking thats a little salty

    yes that is a little salty....

    I suppose they cleaned the drain out...
    and installed the 3 dollars worth of fittings...


    you got to remember that those poor saps work on a
    commission, so they get half and the owenr gets half....

    what comes around goes around....

  5. #5
    Moderator & Master Plumber hj's Avatar
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    Default discount

    Might like one plumbing store that used to be in this town. They doubled the prices and then gave a 20% discount.

  6. #6
    Master Plumber nhmaster's Avatar
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    And away go troubles.... Down the drain....
    (along with a whole lot of your money)

  7. #7

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    In all fairness to people in general, not all RR are careless, inexperienced or money-grubbing; I had great experiences with them and they were reasonable. I have had Certified plumbers take advantage of me, do half-assed work and still, wanted to come back wanting more.

  8. #8
    Plumber Cass's Avatar
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    Mark...they work on roughly 1/3 and 2/3 for guys starting out. You can make a little more if you are a master plumber.

    The plumber gets 1/3 and RR gets 2/3.

    So for the worker to make any $$$ they have to quote high prices.

    And BTW they did not snake the drain when they installed the parts...
    Last edited by Cass; 11-28-2008 at 03:33 AM.

  9. #9
    Master Plumber Redwood's Avatar
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    Quote Originally Posted by Cass View Post
    Mark...they work on roughly 1/3 and 2/3 for guys starting out. You can make a little more if you are a master plumber.

    The plumber gets 1/3 and RR gets 2/3.

    So for the worker to make any $$$ they have to quote high prices.

    And BTW they did not snake the drain when they installed the parts...
    Pimped Plumbers!

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    6 Week Wonders

    6 Weeks ago I couldn't spell plumber now I are one!

  10. #10
    Moderator & Master Plumber hj's Avatar
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    Default Rr

    They have to quote high prices to make money, AND they have to create needless repairs in order to quote those high prices. Preferably "critical" repairs that have to be done "right now", and/or "we have a backhoe working around the corner and they can be over here within a half hour to get started." Just a variation on the Holland Furnace Company that would give a free inspection and then tell you that the furnace was defective and could not be safely put back together, but they had a new one on the truck, AND since the temperature was in the 20's they were ready to install it RIGHT NOW. Of course the price was three times what it should have been but when the house is getting cold they did not have time for second or third opinions.

  11. #11
    DIY Senior Member seaneys's Avatar
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    Quote Originally Posted by nhmaster View Post
    And away go troubles.... Down the drain....
    (along with a whole lot of your money)
    My neighbor has nasty drain line problems (tree roots). About 5 years ago he left while RR was cleaning out his drain. He asked me to keep an eye out and make sure they locked up as they left.

    A few hours later I went over as they were packing up. The RR guy was giving up and going home. He had broken off two cutters (not sure what they are called) and left them in the line. He gave me back the check for $450. The line was now completely clogged (as opposed to just being slow).

    I was a little amazed that they would give up. My neighbor is an attorney. He had to threaten to sue them to get them back to complete the job.

    Steve

  12. #12
    Plumber Cass's Avatar
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    They have disclaimers in the fine print when you sign that they are not responsible if they break a snake in your sewer line.

  13. #13
    DIY Senior Member burleymike's Avatar
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    Their logo should be a victem bent over with the snake, well you know where.

    Long ago when we had our first house the main line plugged up. It was sunday so the only place that returned our call was a business with "rooter" in their name. The guy showed up two hours after he said he would be there. Because I did not know where the cleanout was and he did not feel like looking he decided to pull the toilet.

    I asked if I should put a tarp on our new carpet and he said he would not make a mess. Guess what, he did.

    After he left I noticed dirt in the bathtub. Then I saw daylight coming from the drain in the tub. There was a crawlspace vent right under the tub. I went into the crawlspace and the dummy disconnected the tub drain. I put it back together and ran some water in the tub.

    Of course now the tub was plugged so that would explain why he disconnected it. He probably was hoping we would not notice the water in teh crawlspace.

    Turns out our old terra cotta line has collapsed under the street when they replaced the water mains. The city replaced the sewer line for free since they caused the damage. I had to replace the line coming from the tub because rooter man somehow mangaged to get rocks and sand stuck in the tub line.

    My wife called the rooter guy to complain about what he did. She eventually got to the owner who told her to go F*** herself and hung up. She then called the state contractors board and they said that this business had their license suspended and should not have been working.

    Everytime I hear the rooter name I get angry!!

  14. #14
    Master Plumber Dunbar Plumbing's Avatar
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    These national chains right now are hurting, and more of this is coming.

    I ran one off on another site,


    all I had to do was speak the truth about what happened, and they "disappeared".
    Read what the end of this sentence means.

  15. #15
    Master Plumber master plumber mark's Avatar
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    Talking sewer work is a rough job....

    We used to do that kind of work when I was a kid
    and I hated it....

    those days were hot and miserable.....to grind and grind in
    roots and get nothing accomplished except to get covered in crap.......




    I now give all of that work away,
    and refer those calls to two companies in town....
    and they refer plumbing calls to me.



    Their is a special breed of guy who likes to mess
    around in sewage all day long

    day in and day out....

    they are something a-kin to a cave-man..
    something like "the missing link"..
    and they are hard to keep around as employees......




    as far as I am concerned

    sewer work is just the perfect job for the Roto rooter guys

    I say......let them wallow in it.......



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