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Thread: Quality Craft Alexis High Efficiency Dual Flush Toilet in a Box

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    Forum Admin, Expert Plumber Terry's Avatar
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    Default Quality Craft Alexis High Efficiency Dual Flush Toilet in a Box

    A Sam's Club toilet.
    Like most product from Costco or Sam's Club, we have no idea what parts may be in it.
    And when the plumber or the homeowner needs parts, where do they find them?
    Most products like these are purchased in a small lot, maybe a closeout buy. When they disappear from the shelves, it may be the last you see of them.
    A good question would be, what are the parts, and where would you find them?
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    Moderator & Master Plumber hj's Avatar
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    Default Costco/Sam's Club

    Have you noticed how quickly things disappear from their shelves, especially if you decide it is something you would like to purchase again? The only things that stick around are their house brands.

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    Forum Admin, Expert Plumber Terry's Avatar
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    the installation instructions say that the parts are available at any plumbing warehouse.
    I work with seven plumbing warehouses, and sometimes shop at the hardware stores,

    I've never seen that part.

    I just went to Home Depot the other day to look for parts for one of their house brands.

    NO LUCK

    If Home Depot doesn't carry parts for their brand, they aren't going to carry parts for this.
    If you buy this, keep the paper work, and get it from the manufacturer.
    Nobody else is going to have it.
    Last edited by Terry; 11-09-2008 at 09:06 AM.

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    Moderator & Master Plumber hj's Avatar
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    Default toilet

    There are few, if any, push button flush toilets that use "standard" parts and those that do have the push button do not even use "interchangeable" parts in most cases.

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    DIY Senior Member Probedude's Avatar
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    Per the manual, the flush mechanism looks similar to the Toto Aquia.

    The Toto parts would need to be sourced from a plumber vs Home Depot also, no?

    (though the Alexis would not be carried from a plumbing store I suspect)



    The Alexis is not like the Aquia, totally different sizing
    added by Terry
    Consumer report on the new toilets
    Last edited by Terry; 04-24-2012 at 04:34 PM.

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    Forum Admin, Expert Plumber Terry's Avatar
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    The Alexis is carried by a Sams Club,
    Not Home Depot.
    Places like Walmart, Costco, Sams Club will buy containers of cheap products.
    When the container is sold off the shelves, it's gone.
    These are not hardware stores.
    It's like clothing.
    When you bring a shirt home, you can't go back six months later and find another one like it.
    And that's just how it is.
    When you need the part, try going back and getting one.
    Good Luck.

    The parts in the Alexis are not like those of the Aquia.

    I've never seen parts like those.
    It has two buttons, but that's about it.
    You would need to contact Sam's Club for parts.
    Or the manufacturer.

    Toto is the largest plumbing manufacturer in the world.
    TOTO is "sold" by plumbers.
    You can get most parts for Toto from hardware stores like Lowes.
    Plumbing supplies also carry parts for Toto.
    The Aquia dual flush valve is a generic like those seen with other manufacturers, but not like the Alexis.
    Last edited by Terry; 11-25-2008 at 03:27 PM.

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    DIY Junior Member nickj's Avatar
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    These are made or distibuted by Quality Craft.
    I guess it still doesn't matter if you can't get parts. My sister has purchased a couple of these from Sam's and they have been working well for her.
    Last edited by nickj; 12-13-2008 at 01:36 PM.

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    Plumber jimbo's Avatar
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    Notice that Quality Craft is advising how many "pieces per container". That is your tip off that these are coming in by BOATLOAD.

    That flushvalve is a monster, and I would love for someone to ask Sam's or the manufacturer how to get parts for that, or a flush handle set, etc.

    Consumer report on the new toilets
    Last edited by Terry; 12-13-2008 at 05:30 PM.

  9. #9

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    I had a customer have me put in 2 of those for them. Those damn things come w/ the crappiest closet bolts I've ever seen. They aren't even the standard size. The angle stop in the package as well, went straight into the trash. Good luck finding parts when you need them.

    There just is nothing that beats the good old Norris flapper design for reliability and cost effective repairs.

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    DIY Junior Member GuineaPigZed's Avatar
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    Default Quality Craft Dual flush toilet vs Plumbers and parts

    Hello out there in toilet land ! I found this thread by mistake. However after reading it, I have decided to purchase two of these water devices.
    Why? Cost, pure and simple math. Sams' wants $101.84 a piece. The currant toilet that I have now, runs on periodically. The replacement valve at my local hardware cost $14.00. My time to put it in, and I have a repaired used toilet.
    No warranty or guarantee at all. Quality Craft, 5 yr on fittings, 20 on ceramics.
    ( I plan to move in 3.5 years ) So in say 4 years it will cost me ( 365 x 4 = 1460 days ) less than $3.00 a month. I won't cost my time. ( I'm retired. )
    So if it stops working in the next 4 years, I'll get replacement parts from the manufacturer for free. Or Sams' club will refund my money.
    Mind, I'll be first to let you know if the machine does not work as advertised.

    PS I found the registration frustrating, as the random question was ( Is ice hot or cold? ) Not knowing there was a right or wrong answer, I thought this was a simple Zen Question. Ice is neither hot or cold. Those are your perceptions of reality. So would the answer not be ( No )?

    Yes, that would be a tough question for some. Only a logical person would know that when the temperature drops, ice starts to form. But that wouldn't indicate cold, because ice is both hot and cold. The next expectation would be for hell to freeze over, because things would need to even out, even though there is no such thing, and what a silly question. Just like buying stuff at Sames, that's a smart plumbing choice too, it's just a matter of perception really. Surely Sams caters to only the finest quality products and to the most savvy customers.
    Last edited by Terry; 12-23-2008 at 09:08 AM.

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    DIY Junior Member toopooped's Avatar
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    Default Alexis Dual Flush toilet replacement parts found

    I was curious about these replacement parts as well so I emailed them, and they said to call their customer service at 1-800-459-4409. The flush valve cylinder is $25, but they are in Canada so the shipping is $20 for one or even two of them. Someone might be able to make a few bucks buying these in bulk and selling the parts on an online auction site in a few years when these start breaking. I'm thinking of trying out one of these toilets. If they work well I'd probably buy 2-3 of them and buy a couple of these flush valves in advance. That's not a bad price for what looks like a complicated part.

    So has anyone actually seen one of these in action? How forceful is the flush action?

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    Master Plumber Redwood's Avatar
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    Default

    I wasn't under the impression that the Cheipsheit Brass & Crockery Works in Zhangshou, China hasn't making these valves but a couple of months since they lost Mattel over the lead paint deal....

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    Master Plumber Redwood's Avatar
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    What I'm asking is do you have one for the Quality Craft Alexis Toilet
    I linked in my page above that is an exact fit?
    For some reason customer don't seem to want me making extensive modifications. They just want a bolt in part...

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    DIY Junior Member Lo Flo Joe's Avatar
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    Thanks for the link but I don't see any pics of the dual flush valve.
    I need to know the hight of the flush valve as well as the size of the outlet.
    If it already has push buttons there's no modification required.It'll bolt right in.

    Last edited by Terry; 04-24-2012 at 04:36 PM.

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    DIY Senior Member seaofnames's Avatar
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    Quote Originally Posted by toopooped View Post
    I was curious about these replacement parts as well so I emailed them, and they said to call their customer service at 1-800-459-4409. The flush valve cylinder is $25, but they are in Canada so the shipping is $20 for one or even two of them. Someone might be able to make a few bucks buying these in bulk and selling the parts on an online auction site in a few years when these start breaking. I'm thinking of trying out one of these toilets. If they work well I'd probably buy 2-3 of them and buy a couple of these flush valves in advance. That's not a bad price for what looks like a complicated part.

    So has anyone actually seen one of these in action? How forceful is the flush action?
    A good/reputable company would cover the shipping costs and even the price of the parts if there was a defect. There should be no questions asked either.

    Maybe costco/sams etc. should sell a big pallet of replacement parts right beside the toilets so that people can have replacement parts for the next 10 years.

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