Flowise Dual Flush 2479.216 dual flush toilet, problems and questions

**TIBO** · 11-06-2008, 07:09 AM

Hi there,

I recently bought a Flowise #2479.216 and I'm just not shure about if it is ok or not.

Here are my questions:
- Is it normal that at the end of the flush cycle there is no "air sucking action" (in other words: the water doesn't completely go)?

- Is it normal that there is only water in the little lower part of the bowl, where the drain starts (about 3 inches wide by 4 inches long BY 1 1/2 inches deep? I know that it is suppose to retain less water in the bowl but that little, I doubt it!

- When we use the toilet for liquid waste, is it normal that some of it remains (the water after the little flush doesn't become perfectly whitty clear)? Because of that un-prooven performances , we didn't have the courage to test the solid waste. Is it safe to use it normally with solid waste?

- By the way, according to the poor manual, I think that the water level in the tank is ok, if I compare my tank and the schema.

- What is the popular appreciation of that model?

- Is it possible to return a toilet to the store or American standard directly if we are not satisfied? (Well, before being satisfied or not, I need your advice on this model).

Thanks a lot guys,
- Eric Thibeault

http://www.americanstandard-us.com/A...Sheet_2037.pdf

http://www.americanstandard-us.com/A...Parts_2037.pdf

**Redwood** · 11-06-2008, 07:19 AM

I must tell you that I know nothing about this product as I have written off Am.Std. long ago...

Sorry to hear that you bought a piece of junk toilet from Big Box...

There are good toilets out there just not with that brand.
If you could return it I would.
Then research good toilets.
Click on the banner ad in the upper right corner.

**TIBO** · 11-06-2008, 07:36 AM

Hello Redwood,

Thanks for the reply. You wrote that this is a piece of junk. As a master plumber, can you elaborate a bit more on that for my own knowledge please?

Also you wrote "If you could return it I would". Sorry, but I'm a french speaking person so I'm not sure about what you wrote. Did you wanna say that I could give the return of the toilet a try?

Thanks,
- Eric

**Peanut9199** · 11-06-2008, 08:02 AM

If it is not flushing properly give American Standard a call.

American Standard, 2480 Stanfield Rd., Mississauga, Ontario, L4Y 1S2
Customer Care Center: Toll Free: (800) 387-0369, Mississauga Area: (905) 306-1093

**Redwood** · 11-06-2008, 08:09 AM

American Standard used to be a great company with great products.
But IMHO they have not made a decent toilet since the mandated 1.6 Gallons Per Flush toilets came out.

Today they are manufactured in Mexico, Guatamala, Dominican Republic, Brazil, and lord knows where else.

Their Quality control is non existant and product engineering poor with many of their models sporting numbers behind the name like the infamous Chamion 4...
This basically means that it is the 4th version that hit the market because of faults in the previous models... Still not perfect but getting closer.

I am a plumber and I cannot afford to do each job twice or have callbacks on unseen defects. I have adopted the position of not installing that brand unless it's customer supplied in which case I get paid for the installation regardless of product problems...

I install Toto as my choice when installing a toilet. They work well and I have not had a defect or, callback in 5 years of installing them.

Here you have a brand new product and it's not working properly of it is working poorly. It should not be that way!

If they will give you a refund I would take it and run!

**Terry** · 11-06-2008, 08:12 AM

Being a gravity dual flush, you will have the small water spot in the bowl.
I would consider that normal for a dual flush like that.
The Toto Aquia dual flush and the Caroma dual flush have the small water spot too.
It's also a washdown bowl, so it may be that some of the water does not leave the bowl on the small flush.
Hard to say without seeing it.

Can you post a few pictures here for us to see?

Is it safe to use it normally with solid waste?

I'm sure it is.

**TIBO** · 11-06-2008, 08:31 AM

Thanks a lot guys for your posts.

All of this is really appreciated.

I will post pictures probably tonight or tomorrow.

Have a nice day to all of you.
- Eric

**TIBO** · 11-10-2008, 05:45 AM

Hello guys,

Here a photo of my toilet to check with you if the water level is normal.

I can also tell you that it took 2 full flush to get rid of the solid waste. I assume that it is not normal and I want to know what can be done about that. We have the toilet since a month.

Thanks,
- Eric

**Peanut9199** · 11-10-2008, 08:13 AM

Yes that is normal any more water in the bowl and the lower flush would not be able to clear the water.

hj · 11-12-2008, 06:59 AM

Slowly pour water into the toilet to see if the water level rises, and if so how far. Unless it is completely full to its design level before flushing, it will not flush properly.

**TIBO** · 11-17-2008, 11:53 AM

I'll try that and let you know.

Thanks

**TIBO** · 11-18-2008, 10:42 AM

Hello guys,

I poored about 6 liters of water slowly in the bowl but the level didn't rise. Is it normal?

**Terry** · 11-18-2008, 11:13 AM

I think that is normal.

**TIBO** · 11-18-2008, 11:18 AM

Hello Terry,

For my own curiosity, can you give me a brief explanation why on this toilet, the water level is always the same, even if I poor a big amount of water in it?

I'm - as you could see - not a plumber and I this concept doesn't make sense to me.

Thank you

**Terry** · 11-18-2008, 11:29 AM

The water in the bowl can only be as high as the top bend of the trapway.
That acts as a dam for the water, add more water and it just goes over the dam.