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Thread: Toto Guinevere Handle Falling Off

  1. #1
    DIY Member glnow's Avatar
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    Default Toto Guinevere Handle Falling Off

    Hi,

    I've had a Guinevere for about three years. Recently the outer lever/handle keeps falling off of the rod that connects to the flapper chain. I'm able to pop it back on, but it just falls off again a few days later. Anyone else have experience with this or a fix?

    Thanks,
    Greg

  2. #2
    Forum Admin, Expert Plumber Terry's Avatar
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    Contact Toto tech support for a new handle.
    http://www.totousa.com/Support.aspx

  3. #3
    DIY Member glnow's Avatar
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    Default

    Thanks! New part arrived and installed today. I found Toto's customer service to be very friendly and responsive.
    (not that I was expecting any different )

    Greg

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