Where are the pipes splitting with respect to the water heater. Have you read this thread? Do you have a closed system as discussed above? Expansion tank?
We will post pictures from a different computer...splits are almost identical to the pictures already posted on this site. They are no where near the water heater, and have occurred essentially in about three different areas of the house - they are not in the same section of pipe. The hot water is looped and on a recirculating pump.
What has the installing plumber done to rectify the situation?
When we had the third leak, he called the local distributor where he purchased the pipe and told them they had better call the manufacturer because this was defective pipe. Next morning, we had a visit from the wholesale sales rep (Sunbelt Manufacturing) and the local distributor (Gateway supply) and our plumber. We were told by Sunbelt's rep that the manufacturer had insurance in place to cover this and basically told us it was borderline quality. He said it met specs but just barely and he referred us to the Chubb Insurance Group and they denied responsibility. Our plumber feels terrible about this, and we will most likely enlist his help to re pipe the house.
These show the identifying information on the pipes. The splits look just like the ones in the other photos on this thread.
Our plumber is going to begin work within the next week to remove all of the pipes in the house and replacing them. I will be posting more photos of those pipes. We will, of course, be saving them all.
Wow! I came to the right place. I bought my house in Charlotte, NC two years ago, but it was built in 1999. It has Dura-Pex red pex plumbing and just this morning a piece of hot water pipe under my kitchen sink split lengthwise and flooded my kitchen. It looks just like the pictures on this site and the split also starts on the inside of the pipe. Luckily, I was home and had the tools and parts to fix it, but the seams in my hardwood floor now stick up instead of being flush with the floor. I'm hoping that when it dries, the seams will shrink.
The info from BRB19 is excellent and I'll be calling the Chubb group on Monday. I'm not really the suing type and I can replace my plumbing myself, but if my hardwood floor is ruined because of a known defect, I'll want someone else to pay to fix it. It sounds like no one has had any luck getting the manufacturer to take responsibilty. It may be time for us NC victims to talk to a lawyer about a class action lawsuit.
There is actually a question in this post. I now know that I need to replace all hot water plumbing in my house to prevent more unscheduled plumbing work. But what should I use to replace it? I like the Pex because Pex means never to have to say you're soldering, but is there a brand of Pex that will last as long as copper?
Thanks in advance for all suggestions!
That is the subject that raises a lot of debate among us plumbers...
We all hope we know the answer...
Those of us who are using it hope the brand we are using does...
And those of us who aren't using it hope the sky is falling...
I will say that until this thread started all the failures that I had heard of were failures of the fittings.
This is the first that I had heard of the tubing failing.
The pipe is sensitive to UV rays...I am wondering where and how long it was stored before it was purchased and installed...and if this could be the problem...I am unaware of the type of problems that will occur from exposure to UV rays...only that there can be problems
I checked out some Durapex made by Nibco the other day at the supply house and it seemed very different than Uponor or Rehau's pex. It seemed thin wall, stiff, almost brittle and the color went through the whole tube. The journeyman plumber I was with also noted that "they just have it out in the open" meaning Uponor/Wirsbo and Rehau come in boxes while Durapex is in rolls that are exposed to whatever environment the vendor decides to have them in.
Hello Denise, I am not sure how class action lawsuits work. However, I would doubt that anyone but the lawyers get anything. That being said though, it is not right that the manufacturer should get away with this. I think that there is strength in numbers, and we should create a group and do something to find out how many others out there are experiencing the same problem. My guess is MANY. Our plumber is going to replace our pipe beginning on Monday, March 2. They feel so bad that they are donating their labor. The local distributor is donating the pipe - they are very upset with NIBCO. I am so glad that you posted on this forum. I think that this is the tip of the iceburg.
Question for the moderator: Can we share personal contact info on this site? Sorry for a stupid question but this is the first time I have been involved in this type forum.
i would suggest sending those you wish to share contact info with a PM (Private Message) with contact information. Depending on their settings they may get an e-mail stating they have a PM here. It will keep your contact information private and only going to the intended user. If they do not have the e-mail feature activated you will have to wait for them to check back.
The send a PM scroll up in this thread to a message by the person you want to contact and left click on their user name. A drop down menu will appear and that is how it is done.
In the upper right corner of your screen there is a place that shows PM's it will tell you when there is one waiting...
I would also recommend activating the e-mail notification system in your user control panel.
Last edited by Redwood; 02-23-2009 at 12:45 PM.
I apologize for not contacting you sooner. Please check your Private messages ...
I am having the same problem 4 leaks in 6mo and price plumbing did the work with cpi pex from furguson plumbing supply and has now supplied me we data showing the pex pipe is failing on the hot water side and must be replaced up to 20 feet from the hot water heater the breaks run the same direction as the pipe lenght i just got price plumbing to fix the 20 feet at my expense and i am now waitng for the drywall repair at my expense