I have been having an issue with my Kinetico Sulfur Guard system since shortly after it's installation over a year and half ago. I have tried to get this resolved with the dealer and his technicians check the equipment and report everything is functioning correctly. Contacting Kinetico directly results in being referred back to the dealer.
Here is the issue. Periodically we get the characteristic strong smell of sulfer from our water flowing from our faucets in the house. Most of the time the system seems to function properly and our water is odor free. But occasionally the smell is bad enough to make you gag! My observation is that this seems to occur when the Sulfur Guard unit is in it's regeneration process. We have a dual unit system so that when one unit is being regenerated or flushed clean the other unit is supposed to take over and provide sulpher free water. It seems that somehow raw unfiltered water is entering our plumbing during this process. Any help would be greatly appreciated!
Here is the issue. Periodically we get the characteristic strong smell of sulfer from our water flowing from our faucets in the house. Most of the time the system seems to function properly and our water is odor free. But occasionally the smell is bad enough to make you gag! My observation is that this seems to occur when the Sulfur Guard unit is in it's regeneration process. We have a dual unit system so that when one unit is being regenerated or flushed clean the other unit is supposed to take over and provide sulpher free water. It seems that somehow raw unfiltered water is entering our plumbing during this process. Any help would be greatly appreciated!