I cant believe it!
KOHLER sent me the kit for FREE!!! (or at least they said they would)
I had this same problem, anchor corroded to the screw, I yanked it out, but didnt know how to put the seat back on. I read all of your helpful replies, was ready to go to the hardware store because I am not going to give Kohler ANY more money for being such a lame company.
Listen to this, I called:
1-800-4--KOHLER
They quoted me 47$ for the kit, I said,
"I am not going to pay $47 for the kit, I don't need the kit, just the anchor, which probably cost a dollar." She gave me some reasons why the kit cost that much, I said I didnt need the tools, just the anchor.
She said, let me see if I can separate out the parts, then said, "I can give you the anchor, for $8.50." I said:
"I am not going to pay $8.50 for a part that cost a dollar." Then, she put me on hold for like 5 mintues... came back, and said she would send it for free!!!!!
Well, I guess I shouldn't be celebrating until it arrives, I will let you know. I bet they have some protocol: if the customer resists three times, give it to them for free.
TRY IT!
KOHLER sent me the kit for FREE!!! (or at least they said they would)
I had this same problem, anchor corroded to the screw, I yanked it out, but didnt know how to put the seat back on. I read all of your helpful replies, was ready to go to the hardware store because I am not going to give Kohler ANY more money for being such a lame company.
Listen to this, I called:
1-800-4--KOHLER
They quoted me 47$ for the kit, I said,
"I am not going to pay $47 for the kit, I don't need the kit, just the anchor, which probably cost a dollar." She gave me some reasons why the kit cost that much, I said I didnt need the tools, just the anchor.
She said, let me see if I can separate out the parts, then said, "I can give you the anchor, for $8.50." I said:
"I am not going to pay $8.50 for a part that cost a dollar." Then, she put me on hold for like 5 mintues... came back, and said she would send it for free!!!!!
Well, I guess I shouldn't be celebrating until it arrives, I will let you know. I bet they have some protocol: if the customer resists three times, give it to them for free.
TRY IT!
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