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Thread: water level in toilet bowl

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    DIY Junior Member dneese@satx.rr.com's Avatar
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    Default water level in toilet bowl

    I just had two Drake Toto toilets installed this afternoon with a whole house remodeling project. One toilet operates as you think it would. The other toilet located on the other side of the house, the flush fills the bowl to the correct level as it's supposed to do and shuts off. About 20 minutes later the water level in the bowl has slowly subsided to bare mostly porcelain. Some time you would expect the toilet to refill itself as low as the water gets but it never does. What's the deal? Is this something that can be corrected?
    DaleTex

  2. #2

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    Seems like there's a slight vacuum, indicating a vent problem.

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    DIY Junior Member dneese@satx.rr.com's Avatar
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    Default water level in toilet bowl

    Would that problem indicate a stopped up vent stack to the roof or an air leak of some type at a lower level in the pipe?
    DaleTex

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    Retired Defense Industry Engineer jadnashua's Avatar
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    Is that toilet somewhere you can look underneath? The bowl won't refill itself, while if the tank is leaking, it should. The bowl could either have a crack, or hole that is allowing it to leak out (hopefully down the drain), or possibly into the floor; or, something is causing the water to be sucked out which could be a vent problem.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

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    DIY Junior Member dneese@satx.rr.com's Avatar
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    Default water level in toilet bowl

    Aye, I just caught a whiff of an odor, and I just thought, we don't have the vanity sinks and traps installed in the bathrooms as of yet. I suppose once they are installed this may cure the problem. Duh.
    DaleTex

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    Retired Defense Industry Engineer jadnashua's Avatar
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    You really want to cap those...the fumes are not healthy. You can buy snap in caps, rubber caps that go over the ends, or just take some plastic and tape.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

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    DIY Junior Member dneese@satx.rr.com's Avatar
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    That was my very next thing to do. Old reliable duct tape wrapped several times over the drain pipe end. Sinks should be in on Wednesday with the countertops.
    Thanks for everyone's reply. Isn't it great we have the internet and all the excellent help out there in cyberspace!
    DaleTex

  8. #8
    DIY Junior Member dneese@satx.rr.com's Avatar
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    Default still not fixed/water in Toto toilet bowl disappears

    We've had the plumber out to install the sink traps since my last message. The water in the bowl, not the tank, of the new Toto toilet slowly disappears from the proper level after 10 minutes or so. The plumber has no idea what the problem is other to say that the toilet is defective. Since the older toilet that was replaced does not have this problem I am begining to think that it is. The other new Toto in the other bath doesn't have this problem it works perfectly and we purchased them at the same time. Online of course and would hate to think that I would have to return it to get a new one. What could be drawing the water down? We are on a concrete slab with no other visible water or plumbing problems before installing this one toilet. Anyone offer help on checking the toilet. Could they have missed a small crack in the toilet when it was installed? Help!
    Dale Tex

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    Forum Admin, Expert Plumber Terry's Avatar
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    I would guess a shipping problem with the bowl.

    If you swapped the bowls, you would know for sure.

  10. #10
    DIY Junior Member dneese@satx.rr.com's Avatar
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    Thanks for the info. Sounds like a good test to determine if I have a defective product. But I hate to swap them off the new tile flooring just installed!

    The company that I purchased them from will send
    someone out at their own expense,"a professional technician" to examine the product. If it is a defective product then they will replace it at their own expense. I can go for that.
    Furthermore the Toto toilets are manufactured in Vietnam, am I not correct?
    I guess that doesn't have much to do with it but they arrived banded securely and shrink wrapped on a pallet. I uncrated them and saw no damage or poor workmanship. Maybe the installation? I don't know but I just don't like fowling pure white porcelain.
    Dale Tex

  11. #11
    Forum Admin, Expert Plumber Terry's Avatar
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    20% breakage on toilet shipments is not uncommon.

    They are bouncing around inside a truck, being fork lifted around, things stacked on them.
    I used to "ship" toilets in the old days. I hand deliver now.

  12. #12

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    Quote Originally Posted by dneese@satx.rr.com View Post
    Sounds like a good test to determine if I have a defective product. But I hate to swap them off the new tile flooring just installed!
    You don't need to swap them out.

    Just pull the bad toilet and set it in the tub or on some paper towels. Fill the bowl and see if the water leaks out. If no water leaks out, then it is a vent issue. If water leaks out, you have a crack.

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    Master Plumber Redwood's Avatar
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    Quote Originally Posted by dneese@satx.rr.com View Post
    Furthermore the Toto toilets are manufactured in Vietnam, am I not correct?
    Toto Toilets are manufactured in China, Viet Nam, & USA. It doesn't matter their quality control is excellent.

    I would think that you have a cracked toilet allowing the water to leak out of the bowl.

  14. #14
    Retired Defense Industry Engineer jadnashua's Avatar
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    Toto has factories all over the world...shipping porcelain stuff around is both bulky and fragile, so it is best to avoid excess shipping if you can.
    Jim DeBruycker
    Important note - I'm not a pro
    Retired Defense Industry Engineer; Schluter 2.5-day Workshop Completed 2013, 2014

  15. #15
    DIY Junior Member dneese@satx.rr.com's Avatar
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    Thumbs up water in the Toto bowl

    Hello again.
    I thought I would update you all on the slowly draining water from the toilet bowl of my new Toto toilet. First of all I thank everyone on this list for their suggestions to my problem. It gave us a starting point. I must give the store from where I purchased the twin Toto's a standing ovulation....they replaced the toilet bowl free of charge, all without hesitation not knowing that the part was defective. The plumber pulled the old bowl and we took it outside and poured water into the bowl. It leaked out slowly just as it did in the house. Defective. The new bowl installed an the water level maintains the proper level. I am one happy camper!
    We are on the down hill side of a 3 month total home makeover and with fingers crossed will be able to reside together in our new home once more.
    Happy New Year to all!
    Dale Tex
    Last edited by Terry; 01-04-2008 at 11:57 AM.

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