supercheesecurl
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Would anyone mind doing a "What would you do" scenario re: your policies?
You install a product. It doesn't work. You believe that there is another problem that is making the product not work. You tell the homeowner to have it checked out, because you can't do that kind of work. You don't have the proper equipment.
The homeowner has the other stuff checked out by another company. The company tells the homeowner that everything else is fine, the product you installed is not going to work, ever. There is nothing else wrong but the product.
The homeowner comes back to you, and you tell the homeowner that your product is fine. You believe it is fine, so you don't really do anything to offer to correct the problem.
The homeowner contracts with company #2 to have the problem fixed, which includes replacing the product you installed. Everything works fine after the product has been replaced.
What kind, if any, refund policy would you offer to the homeowner? Just the part? What about your labor charges? Too bad, so sad for homeowner? What should a plumbing business do in this situation?
(I am the homeowner, btw!)
You install a product. It doesn't work. You believe that there is another problem that is making the product not work. You tell the homeowner to have it checked out, because you can't do that kind of work. You don't have the proper equipment.
The homeowner has the other stuff checked out by another company. The company tells the homeowner that everything else is fine, the product you installed is not going to work, ever. There is nothing else wrong but the product.
The homeowner comes back to you, and you tell the homeowner that your product is fine. You believe it is fine, so you don't really do anything to offer to correct the problem.
The homeowner contracts with company #2 to have the problem fixed, which includes replacing the product you installed. Everything works fine after the product has been replaced.
What kind, if any, refund policy would you offer to the homeowner? Just the part? What about your labor charges? Too bad, so sad for homeowner? What should a plumbing business do in this situation?
(I am the homeowner, btw!)